Kimberly Rapuano
Lexington,SC
Summary
Seasoned Operations, Brokerage & Compliance Manager and talented leader with 24 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing procedures while designing processes to increase organization and productivity. Bringing solid understanding of the securities industry, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
Branch Manager
CONFIDENTIAL
01.2024 - 02.2024
- Analyze operational policies & processes, identify opportunities for improvements and design, implement & maintain these procedures as written Standard Operating Procedures (SOPs) for the firm
- Plan, assign, monitor, evaluate and lead employee assignments, providing & accepting feedback in order to maximize productivity & operational efficiency
- Identify & research problems, recommend solutions & arrange resolutions for both internal clients & external contacts
- Maintain ongoing contact with the firm’s OSJ Compliance Manager, providing information & resolutions to flagged issues & areas of concern
- Train & coach existing & incoming team members, providing motivation and direction in order to achieve desired outcomes
- Devise & actualize an ongoing system to be used for annual RMD distributions
- Provide backup to the Service Manager & team members on “as-needed,” basis, including: client contact, gathering of information & necessary documents from clients/prospects, preparing paperwork, resolving inquiries and managing transfers
- Provide backup to the advisory trading team as needed, including the assessment of client buying power, place indicated trades as required, and record & maintain pertinent securities transactions data.
Operations Manager
Longleaf Advisors, LLC
12.2019 - 11.2023
- Developed and implemented systems required for a full firm operations transition, from 100% Broker/Dealer securities oversight with Pershing custody to a state-registered RIA firm custodied with Charles Schwab, as well as a new B/D, Private Client Services, for direct securities business
- Acted as primary operational liaison with new Broker/Dealer, including producing and processing all client documents for re-papering, as well as providing Reg BI explanations and handling any transition NIGOs
- Designed procedures for a completely paperless office post-transition for the Wealth Management division, something that the firm had never utilized to this point
- Developed and maintained processes/procedures to ensure firm/rep compliance with industry rules and regulations, including Reg BI, AML, cybersecurity, record retention, suitability, etc
- Acted as primary operational contact with B/D during firm audits, including gathering and transmitting all pre-audit information, providing answers to auditor questions and ensuring completion of any post-audit recommendations
- Provided quarterly asset research and analysis for Reg BI and model evaluation
- Researched new companies and products when firm is considering new offerings, fund changes or technology
- Ongoing responsibilities included: client document preparation, implementation & follow-up; reconciliation of transferring assets, trades, and money movement, as well as trade corrections, account changes, RMD tracking & processing, etc; troubleshooting to resolution various types of issues with numerous custodians; assisting clients with requested trades, answering questions regarding their accounts and researching any problems that may arise.
OSJ Assistant
Susan Yeatts & Co
03.2019 - 02.2023
- Reviewed, researched & resolved trading conflicts for all advisors under the OSJ
- Provided initial review for any documents that were to be signed-off for approval, including marketing items & requirements for onboarding FAs (signature blocks, OBAs, etc)
- Processed any incoming checks to the OSJ office from supervised financial advisors
Operations Manager
Uhler & Vertich Financial Planners
03.2017 - 11.2017
- Served as primary contact with Raymond James back-office for all operational issues
- Assured that two SEC RIA firms stay in compliance with applicable rules and regulations
- Designed & implemented processes and procedures to ensure that workflows are efficient and that they are accurate and timely
- Prepared financial reports and exchange information with offsite bookkeeper as needed
- Provided concierge-level service to high net worth clients
- Prepared for and provide support during branch audits
- Maintained RIA requirements and E&O insurance activities
- Performed delegated duties of Branch Manager in his absence.
Licensed Sales Assistant/Registered Representative
The Executive Compensation Group, LLC
10.2006 - 03.2017
- Provided high level of service and assistance to clients with regard to their accounts, researching and answering client questions, placing client-requested trades, and processing account maintenance and distribution requests
- Prepared and processed client paperwork for numerous custodians and lines of business, including brokerage, fee-based and insurance
- Tracked all asset transfers to completion and ensured proper entry of cost basis for tax purposes
- Assisted clients and their tax advisors with tax-related information, including cost basis calculations due to stock splits, mergers, spin-offs, etc
- Confirmed all documents were completed according to compliance standards
- Prepared for and assisted in annual compliance audits by Broker/Dealer.
Vice President of Operations
Financial Advisory Consultants, LLC
07.2005 - 09.2006
- Developed and maintained relationships with very high net worth clients
- Prepared paperwork for new clients in a fast-paced firm that marketed through regular luncheons, providing an average of 10-15 new clients/month
- Tracked all transfers, from submission of paperwork to third-party management programs with various providers
- Designed marketing materials for current and prospective clients, with direct submission to B/D Compliance for approval.
Licensed Operations Specialist/Assistant to VP of Operations
Haisman Wealth Management
02.2003 - 06.2005
- Designed, customized and prepared client proposals and presentation, including Morningstar reports, insurance quotes and custodian portfolios
- Downloaded and reconciled daily account information from various sources and traded on numerous custodial databases
- Led firm conversion to a completely electronic/paperless document format
- Prepared and processed paperwork
- Provided support to the Vice President of Operations as needed.
Brokerage Trade Desk Supervisor
Investrade Discount Securities
09.2000 - 02.2003
- Identified and monitored active trading accounts to ensure trades were entered by brokers in a timely and efficient manner
- Pursued executions, requested status of orders and resolved trading issues for clients and traders
- Disseminated critical information regarding new trading rules and procedures
- Provided counsel to clients and co-workers on buying power and day-trading buying power calculations
- Acted as management-level assistance for client issue escalation, research and resolution
- On-site supervisor in the absence of Branch Manager.
Education
Bachelor of Science - Psychology With Emphasis in English & Literature
University of Florida
Skills
- Series 24, 7, 52, 63 & SIE
- SC Life & Variable Annuity License
- Operations & Branch Management
- Compliance - AML, Reg BI, Cybersecurity
- Extensive Client Service
- Team Hiring & Development
- Process Planning
- In-Depth Knowledge of Custodial Platforms, including Pershing, Charles Schwab, DST and Empower & Capital Group Retirement Services
- Microsoft Teams, 365 Suite, RedTail
- Fi360 & Morningstar
Timeline
Branch Manager
CONFIDENTIAL
01.2024 - 02.2024
Operations Manager
Longleaf Advisors, LLC
12.2019 - 11.2023
OSJ Assistant
Susan Yeatts & Co
03.2019 - 02.2023
Operations Manager
Uhler & Vertich Financial Planners
03.2017 - 11.2017
Licensed Sales Assistant/Registered Representative
The Executive Compensation Group, LLC
10.2006 - 03.2017
Vice President of Operations
Financial Advisory Consultants, LLC
07.2005 - 09.2006
Licensed Operations Specialist/Assistant to VP of Operations
Haisman Wealth Management
02.2003 - 06.2005
Brokerage Trade Desk Supervisor
Investrade Discount Securities
09.2000 - 02.2003
Bachelor of Science - Psychology With Emphasis in English & Literature
University of Florida
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