KIMBERLY RASBERRY

• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
• Increased community integration for clients through the organization of social events, volunteer opportunities, and outings.
• Addressed behavioral challenges proactively by implementing positive behavior supports and collaborating with behavioral specialists.
• Ensured client safety and well-being through thorough monitoring, documentation, and reporting of incidents and progress.
• Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.82

• Reported positive and negative response cases according to established protocols and reporting mandates.
• Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
• Skilled at working independently and collaboratively in a team environment.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while 2adhering to company cash handling policies, ensuring accuracy in all financial exchanges.5
• Solved customer challenges by offering relevant products and services.6
• Managed returns, exchanges and refunds in accordance with store policy.

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• Maintained court dockets and updated disposition of cases after court hearings and trials.
• Assisted in expediting case resolutions by promptly scheduling hearings, trials, and conferences as needed.
• Answered telephone calls, took messages and transferred calls to appropriate colleagues.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Sorted and organized files, spreadsheets, and reports.

• Help desk
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to queries either in person or over the phone
• Respond to email messages for customers seeking help
• Ask questions to determine the nature of the problem
• Walk customers through the problem-solving process
• Install, modify, and repair computer hardware and software
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Follow up with customers to ensure issue has been resolved
• Gain feedback from customers about computer usage
• Run reports to determine malfunctions that continue to occur

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.

• Sorted and organized files, spreadsheets, and reports.
• Participated in planning and execution of community outreach programs, strengthening community relations.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Assisted with document scanning and imaging projects to support accurate file back-up.

• Design web pages, brochures, logos, signs, books, magazine covers, annual reports, advertisements, and other communication materials
• Create these materials by hand or by using technology, including computer software programs
• Adobe’s Creative Suite; including Photoshop, Illustrator, InDesign, and more
• Met with clients to gain an understanding of what they want their proposed communications to look like
• Create or incorporate illustrations, pictures, and designs to reflect the desired theme and tone of the communications
• Produced drafts for review by clients and make revisions based on the feedback received
• Review final productions for errors and ensure that final prints reflect client specifications