Kimberly Rawhoof
Los Banos,CA
Summary
I am a dedicated worker seeking a position as an Office assistant with over 10 years of previous experience in office work. I am an individual with a good attitude and a strong sense of loyalty. I work well either alone or with others and enjoy new challenges.
Overview
35
35
years of professional experience
Work History
Behavior Support Assistant
Los Banos Unified - Pacheco High School
09.2012 - Current
- Monitor and report student progress regarding behaviors and performance.
- Address behavior management safety needs, supporting emotional and social needs, giving academic support, and implementing behavioral improvement plans. execute physical management, behavioral de-escalations, and undertake student reviews with teacher regularly.
- Offer academic support, and instructional activities. Reinforce instruction to students with Autism, processing disorders, Oppositional Defiance, ADD, ADHD, and Dyslexia.
- Provide students safe learning environment ensuring they follow classroom rules and procedures so expectations are being met daily.
Homemaker
Self-employeed
06.2006 - 09.2012
- Accounting-creating, goals budgeting, spending and saving.
- Make daily schedule
- Addressed household needs with meal preparation, housekeeping and transportation.
- Completed dusting, washing dishes, laundry, and vacuuming
- Promoted good oral and personal hygiene for household
- Networking with other Mothers
- Creating activities to create learning environment
- Identified needs and coordinated plans for travel and out-of-town functions.
- Outside Maintenance
- Organizing-keeping track and maintaining entire household
Behavior Support Aide Elementary School
Los Banos School District - Los Banos Elementary
08.2005 - 06.2006
- Worked with students who exhibit angry, aggressive, withdrawn, or other correctable behaviors.
- Provided appropriate medical care fro diabetic students.
- Updated electronic charts and paper records. Supervised student behavior during daily academic routines to secure safety of students and staff.
- Utilized positive reinforcement to maximize desired behavior and educational outcomes.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Maintained accurate and confidential records of assigned students.
- Used verbal and physical de-escalation techniques in crisis situations.
- Supported behavior improvement strategies by modeling appropriate choices and reinforcing good behaviors.
Daycare Owner/Operator
Amber's Daycare
03.1999 - 07.2005
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Implemented procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Unit Manager
Household Credit Services
02.1992 - 03.1999
- Managed 15 employees, and all customer service issues, enabling quick resolution, and client satisfaction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established and oversaw performance targets for call center associates.
- Implemented innovative service strategies to improve customer experience and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Analyzed customer feedback to identify improvement opportunities and develop action plans.
- Developed quality employees within call center to take over leadership positions.
Personnel Assistant
Fresh Choice Produce Co.
02.1991 - 02.1992
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Maintained and scheduled complex calendars.
- Assisted in processing compensation claims.
- Provided back-up for Sales Department.
- Operated G.E. Radio to connect with Ag Supervisors in field.
- Assisted with meetings and presentations within company.
- Recruited and screened qualified potential employees.
- Performed all general office duties.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Human Resources Assistant
Trend Plastics
03.1990 - 02.1991
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Handles medical benefits and Workers' Compensation cases.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Performed general office duties.
Human Resources Assistant
Spreckles Sugar Company
01.1988 - 03.1990
- Filed paperwork, sorted, and delivered mail and maintained office.
- Conducted 50 new hire orientations, verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Processed new employee orientation schedules for new hires.
- Participated in recruitment and selection process for new hires.
- Helped employees register for benefits programs using online portals.
- Checked references for potential candidates.
- Aided staff with employee performance review paperwork and documentation.
- Set up orientations and initial training for new employees.
- Responded to employee inquiries regarding benefits and other HR topics.
- Perform general office duties
Education
High School Diploma -
Alisal High School
Salinas, CA06.1985
Skills
- Fast learner
- Management
- Excellent Attendance
- Time Management
- Confidentiality
- Strong work ethics
- Problem Solving
- Excellent Customer Service
- Teamwork/Work well with people
- Problem Solving
- Data Entry
- Office Equipment
- Cash Handling
- Correspondence and Office Documents
- Human Resources Department Processes
Additional Information
Volunteer Work
helped office at Pacheco High school in summer months
New Beginnings Church - Sunday School Teacher
Volunteer Work
Volunteer at Pacheco High School in office during summer months
Volunteer at New Beginnings Church as a Sunday School Teacher for Jr. High Students
Timeline
Behavior Support Assistant
Los Banos Unified - Pacheco High School
09.2012 - Current
Homemaker
Self-employeed
06.2006 - 09.2012
Behavior Support Aide Elementary School
Los Banos School District - Los Banos Elementary
08.2005 - 06.2006
Daycare Owner/Operator
Amber's Daycare
03.1999 - 07.2005
Unit Manager
Household Credit Services
02.1992 - 03.1999
Personnel Assistant
Fresh Choice Produce Co.
02.1991 - 02.1992
Human Resources Assistant
Trend Plastics
03.1990 - 02.1991
Human Resources Assistant
Spreckles Sugar Company
01.1988 - 03.1990
High School Diploma -
Alisal High School
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