Kimberly Ray
Dover,NH
Summary
Accomplished Head Cake Decorator at Duston's Bakery, renowned for mastering icing techniques and chocolate work, alongside exceptional training and mentoring abilities. Spearheaded inventory optimization, significantly reducing waste, and excelled in creating custom cake designs that consistently exceeded client expectations. Demonstrated strong leadership by effectively training new staff, ensuring high-quality production and processing standards.
Overview
27
27
years of professional experience
Work History
Head Cake Decorator
Duston's Bakery
01.2013 - 11.2024
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Managed material inventory and ordered new materials when needed.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Worked with clients to design custom cake decorations.
- Processed customer orders and payment transactions.
- Replenished bakery items in display cases.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared frostings and other toppings for cakes and pastries.
- Trained new employees on bakery methods and procedures.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Followed food safety standards when handling ingredients.
Waitress Trainer
Margarita's Restaurant
06.1997 - 11.2015
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Education
Associate of Arts - Baking
Le Cordon Bleu
Cambridge, MA02-2015
Skills
- Icing techniques
- Training and mentoring
- Deadline-oriented
- Cake sculpting
- Production and processing
- Color mixing skills
- Custom orders
- Cake design
- Frosting mixtures
- Fondant use
- Hand piping
- Production-driven
Timeline
Head Cake Decorator
Duston's Bakery
01.2013 - 11.2024
Waitress Trainer
Margarita's Restaurant
06.1997 - 11.2015
Associate of Arts - Baking
Le Cordon Bleu
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