Kimberly Ray
PAtient Care Coordinator
Bradenton,FL
Work Preference
Summary
Dynamic Patient Care Coordinator with extensive experience in assessing, planning, and advocating for patients' health needs. Proven track record in managing front-desk operations, patient scheduling, and medical records while ensuring seamless communication among healthcare teams. Recognized for a compassionate approach and strong organizational skills that enhance patient care and office efficiency. Committed to maintaining high standards of confidentiality and satisfaction, consistently adapting to the evolving demands of a fast-paced healthcare environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Medical Receptionist/Front Desk/Referral coordinator/ Patient Care Coordinator/MA
VERIMED Health Group of Bradenton
- Current
Refferal coordinator
Total gastrointestinal
01.2016 - Current
Check In/Check Out Receptionist
West Florida Surgery center
07.2019 - 01.2021
- Verifying insurance collecting payments
- Open surgery center & intake, verify insurance, collect co-pays, made charts.
ADMINISTRATIVE ASSISTANT
TROPIC AIR CONDITIONING
05.2016 - 05.2016
- PULL PERMITS, CUSTOMER SERVICE, Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Formulated and enforced Service Center policies, procedures and quality assurance measures.
- Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.
PHONE ROOM MANAGER
AFFORABLE GROUP AIR CONDITIONING INC
03.2014 - 05.2016
- COMPANY CLOSED
OFFICE MANAGER
11.2012 - 03.2014
- WENT OUT OF BUSINESS
BARTENDER
DRIFT INN CORTEZ
04.2010 - 08.2013
FLOOR SUPERVISOR
METRO MEDIA CORP
03.2010 - 11.2012
BARTENDER AND CUSTOMER SERVICE
Gator lounge and package
02.2009 - 10.2012
- BARTENDING AND I WORKED THE PACKAGE STORE
OWNER/ PAINTER
KUNSELMAN SERVICES
01.1999 - 06.2003
- OWNED THE BUSINESS WITH MY EX-HUSBAND.
- I SPECIALIZED IN NEW CONSTRUCTION AND Repainted entire apartments after residents moved out.
- Covered floors before prepping, priming and painting all surfaces.
Education
High School Diploma -
SARASOTA HIGH SCHOOL
Sarasota, FL01.1998
Skills
- Customer Service
- Customer Care
- Customer Support
- Call Center
- CSR
- Bartending
- Office Management
- Administrative Experience
- Quality Assurance
- Account Management
- QuickBooks
- Accounts Receivable
- Typing
- Analysis skills
- Human Resources
- EMR systems
- Banquet experience
- Serving
- Medical Records
- Microsoft Outlook
- Data Entry
- Interviewing
- Event Planning
- Catering/ bartending events on call (10 years)
- Medical Scheduling
- Epic
- Microsoft Office
- Management
- Accounts Payable
- Microsoft Word
- EHR systems
- Windows
- Filing
- Supervising Experience
- Employee Orientation
- Medical Office Experience
- Accounting
- Insurance Verification
- HIPAA
- Medical terminology
- Clerical experience
- Experience administering injections
- Microsoft PowerPoint
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Records management
- Electronic medical records
- Letter preparation
- Medical records management
- EMR / EHR
- Workflow optimization
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Mail management
- Outpatient care
- Medical office procedures
- Records maintenance
- Inpatient care
- Inventory oversight
- Account management
- Pre-hospital care
- Insurance verifications
- Patient reception management
- Patient callbacks
- Petty cash management
- Record processing
- Typing and filing
- Co-payment collection
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization and time management
- Data entry
- Adaptable and flexible
- Administrative support
- Documentation and recordkeeping
- Calendar and appointment management
- Patient referral
- Insurance authorizations
- Relationship building
- Office management
- Clerical support
- Data management
- Medical records maintenance
- Clinical support
- Patient health information Access
- Patient eligibility requirements
- Office coordination
- Staff leadership
- Medical recordkeeping
- Medical records verification
- CPR certified
- Basic life support for health care providers (BLS)
- Preparing treatment rooms
- EHR software
- BLS certified
- Supply ordering
- Employee scheduling
Certification
Basic Life Support (BLS)
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Title: Patient Care Coordinator
- Availability: Anywhere
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Assessments
- Customer Focus & Orientation, Highly Proficient, 2019-12-01
- Scheduling, Completed, 2020-01-01
- Work Motivation, Expert, 2020-04-01
- Work Style: Conscientiousness, Highly Proficient, 2019-12-01
- Office Manager, Completed, 2020-03-01
- Receptionist, Familiar, 2019-12-01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Languages
English
Software
Ecw
Interests
Patient Care
Timeline
Check In/Check Out Receptionist
West Florida Surgery center
07.2019 - 01.2021
ADMINISTRATIVE ASSISTANT
TROPIC AIR CONDITIONING
05.2016 - 05.2016
Refferal coordinator
Total gastrointestinal
01.2016 - Current
PHONE ROOM MANAGER
AFFORABLE GROUP AIR CONDITIONING INC
03.2014 - 05.2016
OFFICE MANAGER
11.2012 - 03.2014
BARTENDER
DRIFT INN CORTEZ
04.2010 - 08.2013
FLOOR SUPERVISOR
METRO MEDIA CORP
03.2010 - 11.2012
BARTENDER AND CUSTOMER SERVICE
Gator lounge and package
02.2009 - 10.2012
OWNER/ PAINTER
KUNSELMAN SERVICES
01.1999 - 06.2003
Medical Receptionist/Front Desk/Referral coordinator/ Patient Care Coordinator/MA
VERIMED Health Group of Bradenton
- Current
High School Diploma -
SARASOTA HIGH SCHOOL
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