Kimberly R Battles
Overland Park,KS
Summary
Strong problem-solving skills and ability to handle pressure with accurate resolutions. Over 5 years of customer service experience (inbound/outbound). Highly organized prioritization and data entry skills. Proficient in computer applications and quick navigation. Team-oriented and collaborative.
Overview
11
11
years of professional experience
Work History
PT Customer Support Rep
Working Solutions (1099 contract)
09.2024 - Current
- Guide customers in software navigation, help locate prior returns & amendments and escalate calls when necessary
- Support customers through various channels, including phone support with video chat capability & traditional chat support
Service Agent
Progressive Insurance
08.2022 - 08.2024
- Effectively manage inbound phone calls, emails, and online chat for billing inquiries, policy coverage changes, renewals, payments, and adding drivers or vehicles
- Utilize the KMS Guidelines to ensure accurate information is provided for each state
- Engage and build rapport with customers who interact via live website chat
- Transfer customers to the appropriate departments such as Sales, Insurance Verification, Underwriting, or Claims
Client Service Rep I
Quest Diagnostics
12.2013 - 06.2022
- Handled inbound and outbound calls from physicians for reporting STAT laboratory results
- Managed inbound calls for the Patients Team, processed PHI requests, and performed various clerical tasks
- Completed all necessary documentation associated with the calls to maintain accurate medical records of patients
Education
Certificate - Forensic Accounting
Post University
04.2013
Skills
- Salesforce/CRM
- Microsoft Office
- Administrative Tasks
- Insurance Services
- Medical and Health Services
Timeline
PT Customer Support Rep
Working Solutions (1099 contract)
09.2024 - Current
Service Agent
Progressive Insurance
08.2022 - 08.2024
Client Service Rep I
Quest Diagnostics
12.2013 - 06.2022
Certificate - Forensic Accounting
Post University
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