Kimberly R. Bulger
Fairfield,OH
Summary
Over 30 years of clinical and clerical experience with emphasis on exceptional patient, client and customer care. Demonstrates ability to multitask and make decisions to move projects to completion. A persistent goal setter with significant oral, written and interpersonal communication skills. Preserves patient and client confidentiality at all times as required by HIPAA and PHI.
Overview
26
26
years of professional experience
1
1
Certification
Work History
BEHAVIOR TECHNICIAN
KEY BEHAVIOR SERVICES
06.2024 - 12.2025
- Provided Applied Behavior Analysis therapy for children on the Autism Spectrum/MD.
- Proficient in the use of Central Reach for data collection/session notes and teams chats for communication regarding clients.
- Implemented behavior plans as written and directed by BCBA.
- Proficient in many intervention therapies such as error correction, extinction, NET, manding/tacting, DTT, prompting, identified functions of behavior, as well as many other interventions.
- Maintained client’s safety and trained and certified in CPI.
PATIENT CARE TECHNICIAN
BON SECOURS MERCY HEALTH
12.2020 - 02.2024
- Performed various duties as directed by Physicians, RN and Specialists.
- Assisted in the pre-op and recovery of surgical, pulmonary, endoscopy and pain intervention patients.
- Duties included placing patients on monitors, taking vitals, 12 lead EKG when ordered, collecting laboratory specimens, performed ACCU Check, monitored patient’s post-surgery and procedures.
- Mentored and shadowed new Patient Care Technicians.
- Kept impeccable electronic records and charting through EPIC.
- Treated patients and staff with respect at all times. Maintained confidentiality and privacy.
- Excellent verbal, written and interpersonal communication skills.
PERSONAL CARE AIDE
S K DAVIS
01.2011 - 01.2019
- Assisted client in home setting with daily living activities to include personal care, nutrition/meal preparation, housekeeping, laundry and medication reminders.
- Followed directions of medical care plan as defined by Physician, DON and RN.
- Provided safe environment for client care.
- Encouraged clients to be independent as permitted by health/physical limitations.
- Provided diversion and companionship.
- Kept precise documentation and records per care plan. Reported to the Nurse Supervisor as needed.
- Maintained CEU’s, perfect attendance and “Superior” rating on all employee evaluations.
CUSTOMER SERVICE REPRESENTATIVE/SALES CONSULTANT
RDW COMPANY
09.2007 - 03.2010
- Handled large volume of inbound and outbound calls from sales/leasing customers and B2B communication.
- Managed customer issues and complaints while utilizing effective communication and ensuring their satisfaction with the outcome.
- Performed date entry with 100% accuracy.
- Devised and maintained filing system as well as organized scheduling for customers and staff.
- Maintained daily record/bookkeeping.
- Showed units to perspective renters and buyers.
- Conducted credit/background checks and completed leasing/sales documentation.
- Assisted in employee payroll and customer billing.
PARENT/STUDENT LIAISON SUPPORT SPECIALIST
TRECA DIGITAL ACADEMY
01.2006 - 01.2010
- Assisted in creation and implementation of the SAFE Program (Student and Family Engagement).
- Conducted post orientation interviews with students/parents to determine barriers in learning.
- Served on an eight-member panel to develop a strategic student/parent engagement plan.
- Advised student/parent in processes and expectations of the academy.
- Recommended social service intervention as needed.
- Encouraged motivation in academics and provided instruction in computers and software.
PATIENT CARE TECHNICIAN, EMERGENCY DEPARTMENT
FORUM HEALTH TRUMBULL MEMORIAL HOSPITAL
01.2000 - 01.2003
- Performed various duties as directed by Physician, RN and Specialists.
- Duties included, but not limited to, Phlebotomy, EKG’s, wound care, catheterization, traction and casting.
- Observed and reported patient behavior to ER Physician and RN.
- Functioned on Trauma/Code Team when patient presented to ER or throughout the hospital campus.
- Remained composed and offered support to patients, patient’s families, and coworkers during highly stressful situations.
Certification
- Registered Behavior Technician Certificate - Relias 2024-07
- CPI – Nonviolent Crisis Training Certified - 2024-08
- Integrative Healing Arts Practitioner Southwestern Institute of Healing Arts - 2023-12 - Holistic Healing Arts Practitioner, Clinical Hypnotherapist, and Life Coach specializing in Transpersonal Psychology Adolescents/Adults
- CPR - First Aide Certification – AED Adult/Child/Infant 2024-04 – Lifeline Training Resources
- Phlebotomy Technician 2002-03 - American Society of Clinical Pathologists
Timeline
BEHAVIOR TECHNICIAN
KEY BEHAVIOR SERVICES
06.2024 - 12.2025
PATIENT CARE TECHNICIAN
BON SECOURS MERCY HEALTH
12.2020 - 02.2024
PERSONAL CARE AIDE
S K DAVIS
01.2011 - 01.2019
CUSTOMER SERVICE REPRESENTATIVE/SALES CONSULTANT
RDW COMPANY
09.2007 - 03.2010
PARENT/STUDENT LIAISON SUPPORT SPECIALIST
TRECA DIGITAL ACADEMY
01.2006 - 01.2010
PATIENT CARE TECHNICIAN, EMERGENCY DEPARTMENT
FORUM HEALTH TRUMBULL MEMORIAL HOSPITAL
01.2000 - 01.2003
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