Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Reams

Covington,KY

Summary

Experienced Training Specialist with 6-year record of success in Outbound instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs.

Overview

19
19
years of professional experience

Work History

Training Specialist

Wayfair.com
01.2018 - Current
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding process for new hires, resulting in reduced time to productivity.
  • Increased employee retention through engaging and relevant training sessions tailored to individual needs.
  • Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
  • Collaborated with department managers to identify skill gaps and develop targeted training interventions.
  • Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.

Administrative Assistant

Advanced Distribution/Dicom
03.2013 - 12.2017
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Preschool Teacher's Assistant

Kenton County School District
09.2004 - 02.2013
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Assessed student performance to evaluate progress and development.

Education

Associate of Applied Science - Executive Assistant And Executive Secretary

KY College of Business
Florence, KY

Skills

  • Job Training
  • Performance Assessment
  • Employee Development
  • Training Program Design
  • Change Management
  • Training Material Design
  • Organizational Skills
  • Feedback Analysis

Timeline

Training Specialist

Wayfair.com
01.2018 - Current

Administrative Assistant

Advanced Distribution/Dicom
03.2013 - 12.2017

Preschool Teacher's Assistant

Kenton County School District
09.2004 - 02.2013

Associate of Applied Science - Executive Assistant And Executive Secretary

KY College of Business

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Kimberly Reams