Kimberly Reaves

I advise members of their dental and vision and medical policies. Making weekly calls to customers that need to update their billing information or a declining payments. Making sure letters to members to let them know that their payments are due on a particular date. While doing weekly reports to send to Managment if needed to. Handling high level of incoming and outgoing calls. I speak to dental and medical providers and advised them.

• Developed scripts for common inquiries, reducing response time while maintaining consistency across agent interactions.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer issues empathetically, boosting client retention and return rates.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Locate auto parts for customer. Handle incoming and outgoing calls. Credit FedEx freight claims taking orders on parts and returning callbacks within an hour.