Kimberly Reed
Rock Hill,SC
Summary
Self-motivated, enthusiastic, and energetic business professional with over 10 years in financial services, with a proven track record with progression and leadership. Apply problem solving and strong leadership skills daily when interacting with personnel, customers, and management. Possess a strong work ethic and operate on excellent time management practices. Highly efficient in Microsoft Office: (Word, Excel). Committed to providing high-quality performance in a role within your company and excited about the opportunity to interview for your current open position.
Overview
18
18
years of professional experience
Work History
Disclosure Coordinator
Movement Mortgage
03.2020 - Current
- Utilize Software MD to process and update loan files to prepare for disclosure
- Review mortgage contracts to determine who is responsible for paying the transfer taxes as well as to ensure accurate initial disclosure packages are set up correctly
- Identify and validate change of circumstances within allowable timeframe
- Oversees loan files once rate has been locked and sends out revised disclosures along with a Lock-In Agreement
- Assists in answering Disclosure Department specific questions
- Disclose and re-disclose loans in accordance with state and regulatory rules
- Update information in systems to prepare Loan Estimates for disclosures based on states guidelines
- Process 25-35 files a day.
Operation Analyst Intermediate, Payment Processing
One Main Financial
02.2016 - 10.2019
- Analyze, delegate, and monitor staff’s workload of exception payments
- Train and coach staff under the direction of the department supervisor: handle complex issues and ensure that issues are resolved with urgency and corrected in a timely matter
- Prepare reports for management based on the production and quality of the unit on a daily and monthly basis, and ensure departmental standards are achieved to maintain service level agreements
- Interact well with co-workers to accomplish common goals of enhanced quality of work and increased productivity
- Work closely with Accounting, Payment Processing staff and Management to correct outages and ensure adequate controls are maintained within the department
- Perform quality control checks and review detailed operations with each staff member to ensure we are within guidelines of company compliance
- Improve newly developed processes and identify opportunities for efficiency
- Assist supervisor with internal and external audit requests
- Review errors with employees
- Review and sign overage and refund checks due to accounts paid in full.
Service Processor III
One Main Financial
10.2010 - 02.2016
- Research, prepare, and complete checks for deposit and posting to customers accounts within a specified SLA timeframe
- Post customer payment or returns
- Follower-up on open items, including unidentified payments, assisting in resolution of such items
- Research and resolve customer payment application issues as assigned, complete adjustments as necessary
- Experienced trainer for payments team and trainer for new employees and new processes
- Problem solved by resolving and initiating corrective action utilizing independent judgment.
Service Processor II
One Main Financial
10.2005 - 10.2010
- Receive, count, and sort mail from the Mail Room, stamp invoices and date received
- Process all urgent same date check request
- Performed a variety of operational tasks for highly complex cash and check related transactions and processes that require expert knowledge of functions and systems
- Duties include differentiating, processing, and reconciling transactions.
Education
Payroll/Income Tax -
York Technical College
Rock Hill, SC 09.2023
General Business Courses -
York Technical College
01.1999
Skills
- Contract Management
- Consulting
- Database Management
- Data Entry
- Attention to Detail
- Problem Solving
- Communication Verbal & Writing
Timeline
Disclosure Coordinator
Movement Mortgage
03.2020 - Current
Operation Analyst Intermediate, Payment Processing
One Main Financial
02.2016 - 10.2019
Service Processor III
One Main Financial
10.2010 - 02.2016
Service Processor II
One Main Financial
10.2005 - 10.2010
Payroll/Income Tax -
York Technical College
General Business Courses -
York Technical College