Kimberly Reed
Summary
Hard-working community management professional skilled in strategic and thoughtful planning while simultaneously creating initiatives to boost engagement and loyalty. Recognized for a collaborative mindset, adaptability, and a result-oriented approach to exceeding goals. Seeking to leverage this expertise in a new role focused on driving impactful relationships and meaningful member experiences.
Overview
9
9
years of professional experience
Work History
Community Manager
Mill Creek Residential
06.2022 - 07.2024
- Managed 290-unit high-rise apartment community in the competitive submarket of the Pearl District
- Successfully increased lease trade-outs to 5%+ by summer 2024 after historic negative trade-outs as a result from COVID-19
- Wrote annual budgets by intensively researching prior year data and communicating with the client and vendors, successfully exceeding net operating income targets
- Provided training and guidance to a team of five to ensure top performance against KPI
- Completed numerous large scale capital projects such as the replacement of six boilers, carpet replacement, EV charger replacement, and amenity space updates
- Organized and executed monthly events to increase a sense of community for residents
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Assistant Community Manager
Mill Creek Residential
05.2021 - 06.2022
- Processed financial move-outs within an average of 3 days
- Worked with Multnomah County to ensure receipt of rent assistance checks in a timely manner
- Collected rent, consistently reducing outstanding rent from $186,000 to $60,000 currently
- Generated lease renewals 90 days in advance keeping in constant communication with the residents about their lease status
- Assisted Community Manager where needed: sending weekly reports to the client, completing month end reporting, stepping in to oversee team member duties
- Stayed in-line with monthly deadlines such as 10-day notices, processing evictions, and month end pre-close
Community Manager
Avenue5 Residential
10.2020 - 05.2021
- Responsible for managing all operations of 225 residential apartment homes, 8 commercial retail spaces, and a team of 6
- Specialized in analyzing/strategizing marketing trends to assure competitive pricing is in place on Yieldstar
- Ensured budgets are met through monthly financial audits in Yardi, presenting this information directly the client
- Processed invoices in a timely manner, allowing for a strong rapport between between property and suppliers
- Determined where rental rates need adjustments by recording weekly trends on a market survey in Excel
- Provided career counseling as needed and evaluated the team's work performance on a regular basis
- Addressed all human resource issues to assure staff are treated fairly and equitably
- Acted as the hiring manager when vacancies occur
- Worked collaboratively with marketing department to ensure ratings on Kingsley and Reputation.com meet benchmark standards
Assistant Community Manager
Avenue5 Residential
05.2019 - 10.2020
- Averaged a 1.5 week turn around on processing deposit accountings for recent move-outs
- Processed lease renewals 60 days in advance as well as negotiate renewal rates
- Stayed up-to-date on delinquency reporting, averaging a total amount owed to less than $1,000 by month-end
- Consistently averaged a 35%+ conversion ratio in leasing apartments
- Lean in for the Community Manager where needed: processed purchase orders, sent weekly reports to ownership, reclasses/accruals
- Stayed inline with monthly deadlines such as 3-day notices, processing evictions, and pre-close
Leasing Consultant
Avenue5 Residential
09.2018 - 05.2019
- Efficiently multitasked between touring, follow ups, leasing process, move-ins/move-outs, social media posts, as well as all reception duties to ensure consistent positive customer service experience
- Increased occupancy by 6% within 2 months and maintained over 90% occupancy rate since
- Converted application process to be entirely paperless, allowing for same day move-ins
- Independently oversaw community during weekends in an organized and enthusiastic manner
- Stayed up-to-date with prospective and current residents through CRM Yardi, Yieldstar, and RentCafe
- Created strong and lasting relationships from time a prospect applies through residency for a genuine experience
Leasing Consultant
IMT Residential
10.2015 - 10.2016
- Uphold an occupancy consistently over 94% at a community of 2,047 homes
- Worked well in a team of six total leasing consultants
- Managed paper files in an organized manner
- Communicated daily with applicants and consistently followed up with prospects
- Learned all floorplans and pricing, providing amicable and welcoming tours
Education
Bachelor of Arts - Liberal Studies
CSU, Chico
Area of Concentration - Spanish
Universidad Del País Vasco
200 Hour Yoga Certification -
Rishikesh Yoga Teacher Training Certification
Skills
- Financial budgeting and reporting
- Project management
- Technical proficiency: Word, Excel, Powerpoint
- Sales and business development
- Problem-solving
- Time management
- Customer service
- Critical thinking
- Leadership
- Communication
Other Experiences
Planned career break teaching yoga/working in hospitality abroad, 2017-2018
Timeline
Community Manager
Mill Creek Residential
06.2022 - 07.2024
Assistant Community Manager
Mill Creek Residential
05.2021 - 06.2022
Community Manager
Avenue5 Residential
10.2020 - 05.2021
Assistant Community Manager
Avenue5 Residential
05.2019 - 10.2020
Leasing Consultant
Avenue5 Residential
09.2018 - 05.2019
Leasing Consultant
IMT Residential
10.2015 - 10.2016
Bachelor of Arts - Liberal Studies
CSU, Chico
Area of Concentration - Spanish
Universidad Del País Vasco
200 Hour Yoga Certification -
Rishikesh Yoga Teacher Training Certification
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