Kimberly Reed

• Ensured compliance with company policies, procedures, and regulations related to scheduling activities.
• Updated calendars on a regular basis with any changes or additions to existing schedules.
• Utilized customer service skills when interacting with clients over the phone or via email.
• Resolved conflicts between multiple parties regarding meeting times and locations.
• Maintained accurate records of all meetings and events in the scheduling system.
• Adhered strictly to deadlines while managing multiple projects simultaneously.
• Assisted in developing strategies to optimize resources and maximize efficiency of scheduling processes.
• Collaborated with internal teams to ensure appropriate personnel were assigned to each meeting or event.
• Created spreadsheets in Microsoft Excel for record-keeping and reporting.
• Responded to customer issues to provide immediate resolution and improve retention.
• Monitored daily schedules to ensure timely arrivals for meetings and appointments.
• Worked closely with management staff to develop long-term strategies for optimizing resource utilization.
• Responded quickly and efficiently to urgent requests for schedule changes or modifications.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Used voice recorder or notepad to compose and transcribe meeting minutes.
• Generated automated reminders for upcoming events based on previously established criteria.
• Communicated regularly with team members regarding updates on current and pending scheduling matters.
• Scheduled and confirmed appointments.
• Drove customer feedback to deliver information to management for corrective action.
• Assisted with customer requests and answered questions to improve satisfaction.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Recognized by management for providing exceptional customer service.
• Worked effectively in team environments to make the workplace more productive.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Schedule around adult day-care schedules, in home services, van times, and Doctor appointments.
• Manage on call for weekend to ensure that all participants are seen and issues that arise are handled in a timely manner including but not limited to call offs.
• Evaluate employee job performance and motivate staff to improve productivity.
• Automate office operations, managing client correspondence, record tracking and data communications.
• Recruit, train and develop a dynamic scheduling team..
• Streamline back office services for clients to promote proper functionality and positive user experience.
• Conduct yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
• Define and document office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
• Optimize personnel coverage, preparing work schedules based on staff availability and forecasted demands.
• Manage daily operations by supporting continuous delivery of excellent services and care by ensuring accurate schedules.
• Train employees on best practices and protocol while managing the team to maintain optimal productivity.
• Automate office operations, managing client correspondence, record tracking and data communications in scheduling software.
• Mentored new employees on scheduling visits, processing care plans and deliver constructive feedback to increase understanding of job duties.
• Coordinate office activities and operations to secure efficiency and compliance with company policies.

• Communicated with colleagues and customers to ensure accurate information.
• Developed and maintained schedules for 150 employees.
• Trained new team members, tracked current team members' skills achievement, verified safe operating practices and reported and analyzed work-related injuries.
• Downloaded and transmitted store data
• Fostered positive employee relationships through effective communication, training and development coaching.
• Promoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.

• Lead, communicated, directed, coached, and supervised multiple employees.
• Recruited, interviewed, and hired new employees.
• Prepared and oversaw employee scheduling and staffing.
• Assisted with and oversaw daily activities of patients.
• Patient and public relations.
• Administered scheduled medications as prescribed.
• Operated and troubleshot medical equipment.
• Provided range of motion and the use of orthopedic devices.
• Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
• Oversaw and planned resident schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
• Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
• Handled incoming and outgoing correspondence, including mail, e-mail and faxes.

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• Prepared the set up and operating room before surgical cases.
• Participated in the critical phases of anesthesia.
• COBE certified (Cell Saver).
• Optimized team productivity by effectively managing equipment and supply inventory.
• Maintained clean and sterile fields in operating rooms when assisting anesthesiologists.
• Kept work areas and equipment clean and sanitized for optimal protection.
• Helped place intravenous infusion lines and invasive pressure monitoring devices.
• Supported patients with proper positioning for such procedures as spinals and epidurals to enhance success and minimize risks.