Open To Work
KIMBERLY REED
Phoenix,AZ
Work Preference
Summary
Experienced and results-driven Operations Leader with over 20 years of experience managing multi-site teams, streamlining business operations, and exceeding performance goals in diverse sectors including retail, administration, hospitality, and legal support. Recognized for improving customer satisfaction, reducing costs, and developing collaborative team cultures. Skilled in logistics coordination, vendor negotiation, process improvement, and employee development. Seeking a leadership opportunity with a company that values organization, initiative, and service excellence.
Retail professional with robust background in managing store operations and driving sales growth. Known for fostering team collaboration and delivering consistent results. Recognized for problem-solving abilities and commitment to customer service excellence.
Overview
20
20
years of professional experience
Work History
Cashier
Frys Food
10.2024 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for customers.
- Collaborated with team members to manage peak hours effectively, improving workflow during busy periods.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
General Manager of Operations
Leslie’s Pool Mart
10.2020 - 10.2024
- Managed daily operations across two high-volume store locations, exceeding district sales and service targets.
- Supported corporate initiatives, training programs, and operational improvements across the Phoenix metro area.
- Achieved 12% annual revenue growth through sales leadership and cost control.
- Trained and onboarded 20+ staff, reducing onboarding time and increasing team effectiveness.
- Improved customer loyalty and retention through elevated service standards.
- Led stores to top district rankings in conversion, UPT, and ATS metrics.
- Cut expenses by 10% through optimizing controllable costs.
- Increased water test and prescription sales conversions by 20%.
- Oversaw daily operations, ensuring efficient store performance and customer satisfaction.
- Managed inventory levels, optimizing stock availability to meet customer demand.
- Developed staff training programs to enhance product knowledge and improve service delivery.
- Led team meetings to communicate goals, track progress, and address operational challenges.
- Fostered a positive work environment, resulting in improved employee morale and retention rates.
Office Manager
Arizona Indian Gaming Association
10.2018 - 07.2020
- Managed 4–6 executive calendars, coordinated meetings, travel, and daily operations for a statewide nonprofit organization.
- Negotiated travel contracts and reduced annual lodging costs by 30%.
- Digitized records and filing systems, cutting paper usage by 28% and improving access to documentation.
- Processed vendor payments, created meeting materials, and transcribed/distributed board minutes.
- Led planning and execution of major events including AIGA Expos and tribal summits.
Marketing Executive Assistant
Kimley Horn & Associates
03.2015 - 2018
- Supported 15+ executives with calendar management, travel coordination, and internal communications.
- Reduced company travel expenses by 40% through contract negotiation and logistics improvements.
- Coordinated proposals, meetings, and employee events while maintaining intranet communications.
- Ordered branded materials and ensured delivery of time-sensitive project documentation.
Litigation Assistant
Goldberg & Osborne Injury Attorneys
12.2013 - 03.2015
- Supported legal teams in personal injury case preparation, discovery, and client file management.
- Retrieved legal documentation from ADOT, hospitals, and law enforcement agencies.
- Maintained legal databases, processed case mail, and ensured timely follow-ups with external partners.
Office Manager
Blue Water Pool Chemical Co.
02.2008 - 11.2013
- Managed customer billing, service coordination, and collections, recovering over 80% of past-due accounts.
- Designed and implemented a digital form process, replacing typewritten paperwork with automated templates.
- Upgraded office systems and software, improving internal productivity and efficiency.
Education
High School Diploma -
Cortez High School
Phoenix, AZSkills
- Operations & Leadership
- Team Supervision
- Conflict Resolution
- Budgeting
- Workflow Optimization
- Customer Retention
- Administrative & Office Support
- Calendar Management
- Travel Logistics
- Event Planning
- Document Processing
- Vendor Management
- Finance & HR
- Accounts Payable & Receivable
- Billing
- Collections
- Concur
- Payroll
- Bookkeeping
- HR Support
- Technical Proficiency
- Microsoft Word
- Excel
- Outlook
- PowerPoint
- Legal Software
- Typing 125 WPM
- Data Entry
- Industry Experience
- Retail
- Hospitality
- Legal
- Nonprofit
- Pool Service & Equipment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Trained and mentored 15 employees.
- Promoted to General Manager after only 6 months for exceptional performance.
- Supervised team of 8 staff members.
Timeline
Cashier
Frys Food
10.2024 - Current
General Manager of Operations
Leslie’s Pool Mart
10.2020 - 10.2024
Office Manager
Arizona Indian Gaming Association
10.2018 - 07.2020
Marketing Executive Assistant
Kimley Horn & Associates
03.2015 - 2018
Litigation Assistant
Goldberg & Osborne Injury Attorneys
12.2013 - 03.2015
Office Manager
Blue Water Pool Chemical Co.
02.2008 - 11.2013
High School Diploma -
Cortez High School
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