Kimberly Reed
Hutchinson,KS
Summary
Results-oriented Senior Collections Agent with 14+ years in collections and 3+ years focused on auto loan recovery. Expertise in skip tracing and asset location, utilizing advanced databases to achieve and exceed performance targets. Demonstrated compliance with federal and state regulations, minimizing financial losses for institutions. Skilled in handling high-pressure environments and proficient in Microsoft Office and Google G Suite.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Collections Account Manager
JD Byrider / CNAC Finance-Carmel, IN
07.2022 - Current
- Managed a personal monthly portfolio of over $1 million in delinquent auto loan accounts and implemented strategies to reduce delinquency.
- Utilized Skip tracing tools (e.g., TLOxp, Accurint) on a daily basis
- Strong familiarity with Repossession procedures.
- Update excel reports to show daily efforts and results.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Negotiated payment arrangements with debtors when possible in an effort to avoid repossessions.
- Utilized computer systems to access accounts for research purposes.
- Participated in weekly team meetings to discuss progress towards goals set by management team.
- Excellent ability to stay on track working from home.
- Quiet Home office space with high speed internet.
Senior Collections Specialist
National Credit Adjusters LLC-Hutchinson, KS
09.2011 - 05.2022
- Contact delinquent consumers via text , email or phone to developed and implemented strategies to reduce delinquency rates.
- Negotiated payment arrangements with customers in arrears.
- Reviewed and updated customer accounts on a daily basis.
- Researched customer disputes and resolved issues in a timely manner.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Provided guidance on legal matters concerning collection procedures.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Utilized skip tracing techniques including phone calls, internet searches and databases.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Oversaw daily collections and accounts receivable activities, developing robust strategies to maximize collections and reduce aged accounts.
Education
High school diploma or GED - undefined
Associate's Degree - Human Services
College of the Ozarks
Hollister, MO05.2010
High school diploma - undefined
Branson High School
Branson, MO05.2008
Skills
- Debt collection and asset recovery
- Productivity software proficiency
- Collection experience (1st and 3rd party)
- Microsoft Outlook expertise
- Automotive consumer insights
- Conflict management skills
- Automotive financing and insurance
- Account management strategies
- Debt negotiation techniques
- Credit analysis proficiency
- Google Workspace applications
- Microsoft Excel capabilities
- Microsoft Office suite knowledge
- Portfolio management skills
- Critical thinking expertise
Certification
Driver's License
Timeline
Collections Account Manager
JD Byrider / CNAC Finance-Carmel, IN
07.2022 - Current
Senior Collections Specialist
National Credit Adjusters LLC-Hutchinson, KS
09.2011 - 05.2022
High school diploma or GED - undefined
Associate's Degree - Human Services
College of the Ozarks
High school diploma - undefined
Branson High School
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