Adriana Henson
Bradenton,FL
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques. Focused Security Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations. Vigilant professional in the security and protection field, known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, risk assessment, and emergency response coordination. Excelling in communication, teamwork, and problem-solving to ensure safety and security in all assignments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Security Officer
Signal Security
Sarasota, Florida
09.2024 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Monitored premises and recorded activity in daily officer reports.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Customer Service Representative
Walmart
Englewood, Florida
09.2020 - 09.2024
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supported sales team members to drive growth and development.
- Developed strong customer relationships to encourage repeat business.
- Implemented innovative methods for streamlining the customer service process.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Security Officer
Allied Universal Security Services
Sarasota, FL
09.2014 - 08.2020
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Completed incident reports to record security or loss prevention incidents.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Manager
7-11 Convenience Store
Bradenton, FL
07.2001 - 08.2014
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Created monthly reports for senior management summarizing operational performance metrics.
- Directed recruitment, hiring, and training of new staff members.
Stamper Tech/Quality Control Technician
ETCO
Bradenton, FL
03.1998 - 07.2001
- Provided technical support for installation and commissioning activities at customer sites.
- Troubleshooted problems with stamping processes.
- Took measurements with calipers and gauge readers to assess line performance.
- Inspected printed products for clarity, color accuracy and conformance to provided specifications.
- Cleaned, lubricated and repaired machinery for optimal performance.
- Repaired and maintained stamping equipment including replacing worn punches and dies.
- Produced thorough reports detailing findings and proposed recommendations.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
Education
High School Diploma -
Bayshore High School
Bradenton, FL05-1996
Skills
- Stationary surveillance
- Personnel screening
- Metal detector operation
- Investigation documentation
- Identification verification
- Premises patrol
- Electronic surveillance
- Visitor tracking
- Alarm monitoring
- Incident reporting
- Emergency management
- Detail-oriented
- Emergency response
- Checkpoint management
- Access badge distribution
- Theft prevention training
- Night and safe deposit procedures
- Staff management
- Access control
Certification
Security Officer State Of Forida D3021803#
Timeline
Security Officer
Signal Security
09.2024 - Current
Customer Service Representative
Walmart
09.2020 - 09.2024
Security Officer
Allied Universal Security Services
09.2014 - 08.2020
Manager
7-11 Convenience Store
07.2001 - 08.2014
Stamper Tech/Quality Control Technician
ETCO
03.1998 - 07.2001
High School Diploma -
Bayshore High School