Kimberly Renner
Summary
Professional with solid background in management and operations, ready to excel in leadership. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Lexington Management
06.2024 - Current
- Handled cash accurately and prepare deposits
- Motivated, trained, and disciplined employees to maximize performance.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Front Desk Associate
Lexington Management
06.2023 - 06.2024
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
- Provided timely and accurate information regarding hotel services, amenities, local attractions.
- Answered phone and emails to make reservations and take guest information.
CATERING MANAGER
Moes
05.2017 - 09.2018
- Trained catering associates in service techniques, menu presentation, and customer service
- Interacted with customers to obtain feedback on product quality and service levels.
CALL CENTER REPRESENTATIVE
Macys
10.2014 - 02.2017
- Managed and resolved issues with customers during calls by following determined script
- Exceeded performance metrics related to call time, quality, and customer satisfaction
- Utilized effective communication skills to provide customers with solutions to their inquiries
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Followed established procedures during calls with customers
- Used database system to record notes and call information.
Education
ASSOCIATE IN ARTS (A.A.) IN NATURAL HEALTH AND NUTRITION -
Clayton College
06.2007
HIGH SCHOOL DIPLOMA -
Cincinnati Christian High School
Fairfield, Ohio06.1980
Skills
- Guest Relations
- Maintaining Clean Work Areas
- Detailed Documentation
- Investigating Complaints
- Teamwork and Collaboration
- Hospitality Services
- Problem-Solving Skills
- Scheduling
Personal Information
Date of Birth: 08/02/62
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
- ServSafe Alcohol Server
Timeline
Assistant General Manager
Lexington Management
06.2024 - Current
Front Desk Associate
Lexington Management
06.2023 - 06.2024
CATERING MANAGER
Moes
05.2017 - 09.2018
CALL CENTER REPRESENTATIVE
Macys
10.2014 - 02.2017
HIGH SCHOOL DIPLOMA -
Cincinnati Christian High School
ASSOCIATE IN ARTS (A.A.) IN NATURAL HEALTH AND NUTRITION -
Clayton College
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