Kimberly Renteria
Summary
Accomplished Patient Care Coordinator at UCLA Health, adept in organizational skills and proficient in EPIC System, significantly enhanced patient satisfaction and streamlined healthcare operations. Demonstrated exceptional attention to detail and a commitment to maintaining confidentiality, alongside a proven track record in improving service quality through effective database coordination and teamwork.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
UCLA Health
03.2020 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Cake Decorator
Wholefoods
08.2022 - 02.2024
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Patient Service Representative
L.A. Care Health Plan
08.2022 - 02.2024
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Maintained and managed customer files and databases.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Education
Business Administration
Santa Monica College
Santa Monica, CASkills
- Organizational Skills
- Medical Terminology
- Attention to Detail
- Proficient in Word, Excel and EPIC System
- Healthcare operations
- Database coordination
Accomplishments
- Successfully enrolled a substantial number of patients in the program during the COVID-19 pandemic.
Certification
- Customer Service Training - 2016
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Wholefoods
08.2022 - 02.2024
Patient Service Representative
L.A. Care Health Plan
08.2022 - 02.2024
Patient Care Coordinator
UCLA Health
03.2020 - Current
Business Administration
Santa Monica College
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