Kimberly Reyes
The Bronx,NY
Summary
Self-motivated professional highly experienced in guest services and a
responsible college student, willing to diligently follow guidelines and directions while working to achieve objectives and goals.
Focused and attentive staff member with good administrative, organizational and problem solving abilities. Dedicated to best-in-class work ethic with productivity and excellent attendance records. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills.
Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Theradynamics Physical Therapy Rehab
NEW YORK, NY
04.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings, while also addressing inquiries promptly and directing callers appropriately.
- Managed financial transactions including copay collection, invoicing, payment processing, thus ensuring timely receipt of funds.
- Data collection for transaction reports/ daily reports.
- Streamlined administrative tasks such as filing insurance claims, collecting data and demographics, updating patient records; Initial Evaluations, Standard Patients and walk-in clients.
- Supported physical therapists with thorough preparation of treatment rooms and equipment maintenance.
- Assisted in translations for Spanish and English speaking patients with the therapists during treatments.
- Reduced wait times for patients by adeptly juggling multiple front desk responsibilities simultaneously.
- Fostered strong relationships with patients, their families and other healthcare professionals, contributing to a positive clinic atmosphere.
Healthcare Provider
Caring Professionals Homecare
New York, NY
01.2021 - 03.2023
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Provided transportation and appointments management.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications as instructed by physician or nurse practitioner.
- Engaged patients in recreational activities such as reading books or playing games.
- Improved patient well-being by providing compassionate and attentive personal care.
Education
Associate of Science - Radiologic Technology
Bronx Community College of The City University of New York
The Bronx, NY06-2026
AECI
Nyc Charter High School
Bronx, NY06-2020
Skills
- Administrative Support
- Customer Service
- Listening Skills
- Telephone Etiquette
- Correspondence typing
- File Management
- Cash Handling
- Inventory Control
- Fluent in Spanish and English
- Time Management
- Documenting and Reporting
Timeline
Front Desk Receptionist
Theradynamics Physical Therapy Rehab
04.2023 - Current
Healthcare Provider
Caring Professionals Homecare
01.2021 - 03.2023
Associate of Science - Radiologic Technology
Bronx Community College of The City University of New York
AECI
Nyc Charter High School
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