Kimberly Reyes
North Highlands,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Treatment Coordinator
Smile Time Dental
2023.09 - Current
- Create and present treatment plans with insurance fees.
- Prepare post-op instructions, consultation reports, and treatment declination forms.
- Provided excellent customer service to create positive experiences and build patient trust.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Shift Supervisor
Starbucks
2021.10 - 2023.11
- Delegate responsibilities amongst partners to create and maintain the Starbucks Experience for customers.
- Responsible for labor management, receiving product, cash handling and work orders.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Mobile Expert
Sprint/T-Mobile
2019.10 - 2021.08
- Provide exceptional customer service while building trustworthy relationships with customers.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Manager Level 2
The Habit Burger Grill
2017.10 - 2019.08
- Supervised day-to-day back of house operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Conducted interviews with participants to assess eligibility.
Skills
- Operations Management
- Inventory Management
- Organizational standards
- New Hire Training
- Customer Service
- Scheduling
- Report Development
- Detail Oriented
- Relationship Building
- Flexible and Adaptable
Skillsummary
Experienced interpersonal communication skills and customer service skills; familiarity with a variety of computer programs; experience supervising and directing daily operations of fast paced environments, management skills; passion for creating an efficient work flow; experience managing administrative paperwork, managing and leading teams of more than 15 individuals; detail-oriented; fast learner, independent, self-starter; background in mentoring new staff; effective working in environments with a great amount of autonomy and enthusiasm.
References
References available upon requests
Languages
Spanish
Native or Bilingual
Timeline
Treatment Coordinator
Smile Time Dental
2023.09 - Current
Shift Supervisor
Starbucks
2021.10 - 2023.11
Mobile Expert
Sprint/T-Mobile
2019.10 - 2021.08
Assistant Manager Level 2
The Habit Burger Grill
2017.10 - 2019.08
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