Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Rhoades

Muncie,IN

Summary

Dynamic professional with extensive experience as a General Manager at Pilot Travel Centers, recognized for enhancing customer satisfaction and driving sales growth. Reliable and punctual, skilled in stock rotation and pricing strategies, I foster a positive team environment while managing inventory effectively to ensure optimal product availability.

Overview

18
18
years of professional experience

Work History

Merchandiser

Frito-Lay
07.2021 - Current
  • Removed damaged, out-of-date, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Shift Leader

Taco Bell
06.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

General Manager

Pilot Travel Centers
11.2015 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.

General Manager

Advance Auto Parts
11.2006 - 10.2014

Education

High School Diploma - Gender Studies

Southside High School
Muncie, IN
06.1995

Skills

  • Reliable and punctual
  • Friendly and outgoing
  • Stock rotation
  • Pricing and shelf labeling

Timeline

Merchandiser

Frito-Lay
07.2021 - Current

Shift Leader

Taco Bell
06.2020 - Current

General Manager

Pilot Travel Centers
11.2015 - 06.2021

General Manager

Advance Auto Parts
11.2006 - 10.2014

High School Diploma - Gender Studies

Southside High School

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Kimberly Rhoades