Summary
Overview
Work History
Education
Skills
Goals
Communication Skills
References
Timeline
Generic

Kimberly Rhoden

La Porte,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Circle K
03.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Maintained up-to-date knowledge of product and service changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Model/Actor

TL Agency/Professionally Pretty
01.2023 - Current
  • Promoted products and services by posing for commercials, live shows, and photo shoots.
  • Met changing needs of diverse runway shows and events for flexible support.
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.

Line Worker

Pappas BBQ
08.2019 - 12.2022
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Participated in training sessions to enhance skills and knowledge.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

FOH Manager

Simple Greek
06.2018 - 08.2019
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Developed and implemented marketing initiatives to increase sales and revenue.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Education

Accounting Credits -

Houston Community College
Houston, TX
01.2016

GED -

Pasadena Memorial High School
01.2014

Skills

  • Paperwork Processing
  • POS systems expert
  • Health and Safety Regulations
  • Brand representation
  • Team Development
  • Product Promotion
  • Customer Service
  • Training and coaching
  • Guest Relations
  • Product Merchandising

Goals

My goal is to always improve and continue my education, my skills and to further myself.

Communication Skills

Collaborating with employees clients, managers/owners. Building and maintaining relationships.

References

  • Chelsea Rhoden, 832-389-6181
  • Anne Day, 346-633-8085

Timeline

Customer Service Representative

Circle K
03.2024 - Current

Model/Actor

TL Agency/Professionally Pretty
01.2023 - Current

Line Worker

Pappas BBQ
08.2019 - 12.2022

FOH Manager

Simple Greek
06.2018 - 08.2019

Accounting Credits -

Houston Community College

GED -

Pasadena Memorial High School

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Kimberly Rhoden