Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kimberly Richmond

Kimberly Richmond

Summary

Detail-oriented investigator with strong leadership skills and history in security management. Results-oriented professional with additional experience in retail management, customer service and inventory control. Demonstrated ability to lead teams, coordinate cross-functional collaborations and maximize customer satisfaction.

Overview

22
22
years of professional experience

Work History

Security Investigator

U.P.S. United Parcel Service
10.2014 - Current
  • Prepare incident and investigative reports, develop cases with evidence sufficient to support discharges and/or prosecutions for dishonest acts
  • Maintain strong organizational and time management skills while managing multiple projects.
  • Conduct comprehensive interviews of witnesses, suspects, and informants to gather essential information for case building.
  • Knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices that reduce company risk.
  • Establish and manage working relationships with vendors. Finalize terms of contracts, sets expectations, and/or evaluates vendors to ensure products or services meet expectations.
  • Work flexible hours across night, weekend, and holiday shifts, on call 24/7.

Operations Part-time Supervisor

U.P.S. United Parcel Service
09.2010 - 10.2014
  • Supervised 10 - 15 employees per shift, while maintaining a safe work area and training new employees
  • Supervised the proper processing of 10 - 15,000 packages per shift while meeting or exceeding all established standards for accuracy and productivity
  • Maintained regulatory compliance with OSHA and company standards and ensured safe work practices for my assigned area


Package Handler

U.P.S. United Parcel Service
07.2010 - 09.2010
  • Responsible for loading three package cars daily with up to 400 packages each
  • Cars were loaded within the allotted time without damages or missorts to ensure world-class service to our customers.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Store Manager

Atlanta Union Mission
08.2004 - 08.2008
  • Responsible for all facets of store management including securing and marketing of merchandise, cash reconciliation and bank deposits, supervision of employees, clients, volunteers and community service workers
  • Handled scheduling of employees, conducted and documented employee performance reviews, hired and trained new employees
  • Assisted in the development as well as conformed to budget goals for income and expenses
  • Regularly met or exceeded monthly sales goals
  • Maintained store with yearly sales of approximately $500,000.

Assistant Manager/Inventory Control Manager

Dalton Rug
05.2002 - 08.2004
  • Responsible for scheduling, training, and interviewing employees as well as shipping and receiving of merchandise
  • Daily contact with vendors to check stock and track orders
  • Assist manager with purchasing decisions
  • Solved customer problems, and ensured customer satisfaction by going above and beyond to help
  • Assisted customers with their purchases, made recommendations on sizes, colors, patterns, textures and fibers
  • Visited client's homes to display samples for their approval
  • Inventory control manager for the company overseeing six stores each stocking approximately $100,000 in inventory
  • Responsible for quarterly inventories in each store
  • Supervised and entered counts in computer, researched discrepancies to come up with final variance, not to exceed .25%.

Education

Bachelor of Science - Social Science

Portland State University
Portland, Oregon
01.2015

Clarence Central High School
Clarence, New York

Skills

  • Staff Training/Development
  • Interview techniques
  • Regulatory compliance
  • Policy Enforcement

Accomplishments

Completed FBI Citizens Academy 2023

Trained CERT (Citizens Emergency Response Team)

AIT (Advanced Investigative Techniques) graduate/MVP 2019


Timeline

Security Investigator

U.P.S. United Parcel Service
10.2014 - Current

Operations Part-time Supervisor

U.P.S. United Parcel Service
09.2010 - 10.2014

Package Handler

U.P.S. United Parcel Service
07.2010 - 09.2010

Store Manager

Atlanta Union Mission
08.2004 - 08.2008

Assistant Manager/Inventory Control Manager

Dalton Rug
05.2002 - 08.2004

Bachelor of Science - Social Science

Portland State University

Clarence Central High School

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Kimberly Richmond