Kimberly Rickey
Vancouver,WA
Summary
A position in a well established company where I can utilize my past experience in customer service.
:Friendly, Motivated, Great Customer Service, Quick Learner. :Great Attitude, Self-Starter, Hard Worker, Team Player. :Goal Setter, Flexible with a responsible take Charge Attitude. :I am a firm believer in maintaining a Positive Attitude at all times. :I work very well independently or with a group.
Overview
37
37
years of professional experience
Work History
Closing Manager
Grocery Outlet Bargain Market
07.2022 - Current
- Led closing operations by ensuring accurate cash handling and customer transaction processes, enhancing financial integrity.
- Streamlined end-of-day procedures to improve efficiency and reduce discrepancies during financial reporting processes.
- Trained and mentored team members on closing protocols and best practices, fostering a knowledgeable and capable workforce.
- Monitored inventory levels and coordinated with suppliers to maintain optimal stock availability during closing shifts.
Cashier
Goodwill Outlet
10.2018 - 06.2021
- Processed customer transactions efficiently, ensuring accuracy and compliance with cash handling procedures.
- Maintained a clean and organized checkout area, enhancing the shopping experience for customers.
- Assisted in training new cashiers, sharing best practices for customer service and operational efficiency.
- Handled customer inquiries and concerns with professionalism, fostering positive relationships and repeat business.
Manager, Sales
Love Leathers Outpost
Vancouver, WA
01.2010 - 04.2017
- Manager, Sales, Customer Service, Training Others when needed, Ordering, Monitoring and Pricing Merchandise, Working the entire Production Room, Placement and Organization on the Sales Floor, Balancing all Tills, Opening and Closing the Store as Scheduled. Went out of business June 1st 2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Attended industry events and conventions to expain sales opportunities.
Maintenance Worker
NorthWest Staffing: City Of Vancouver Public Works
Vancouver, WA
01.2017 - 01.2017
- Drive City Vehicles and Equipment, Pave and Restore Asphalt, Fill potholes, Install, Replace, and Refresh the Stripping on City Streets, Remove Graffiti from street signs, buildings, Seal cracks in the streets, Trim Trees, Remove Garbage, Perform Street and Alley Maintenance, Create Street Signs with Computer Software, and Resolve Complaints in an Efficient and Timely Manner.
- Utilized various hand and power tools competently, maintaining a safe working environment and adhering to operational guidelines.
- Followed safety precautions to avoid personal injury and provide safe work environment.
Bartender,Food Server, Cashier
Chronis Restaurant And Sports Bar
Vancouver, WA
01.1989 - 04.2015
- Bartender, cocktail Server, Food Server, Customer Service, Gambling, Cooking, Banquets, Food Shopping, Banking, Balancing Tills, Opening and Closing.
- Effectively managed cash transactions, maintaining accurate records and ensuring compliance with financial protocols.
- Prepared and served a diverse range of beverages, ensuring adherence to quality standards and customer satisfaction.
- Collaborated with kitchen staff to deliver timely and efficient food service, enhancing overall dining experiences.
- Trained and mentored new employees on proper service techniques and restaurant protocols to maintain high standards.
- Maintained cleanliness and organization of the bar and dining areas, contributing to a welcoming environment for guests.
- Developed strong customer relationships by providing personalized service and addressing inquiries promptly and professionally.
- Resolved customer complaints effectively, fostering a positive dining experience and encouraging repeat business.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier, Customer Service
The Salvation Army
02.2008 - 12.2010
- Monitoring and Pricing Merchandise, Working the Entire Production Room, Placement and Organization on the Sales Floor, Customer Service, Balancing Tills, Opening and Closing.
- Processed customer transactions efficiently, ensuring accurate cash handling and maintaining a balanced register daily.
- Provided exceptional customer service by addressing inquiries and resolving issues, enhancing overall shopping experience.
- Restocked merchandise regularly, ensuring optimal product availability and maintaining organized sales floor displays.
- Implemented best practices for maintaining a clean and organized workspace, contributing to a welcoming environment.
- Engaged with customers to promote special deals and donations, enhancing community engagement and store visibility.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School - General Studies
01.1990
I was on the V. Track Team all three years, I was a cheerleader and worked in the school store.
Skills
Cash handling
Timeline
Closing Manager - Grocery Outlet Bargain Market
07.2022 - Current
Cashier - Goodwill Outlet
10.2018 - 06.2021
Maintenance Worker - NorthWest Staffing: City Of Vancouver Public Works
01.2017 - 01.2017
Manager, Sales - Love Leathers Outpost
01.2010 - 04.2017
Cashier, Customer Service - The Salvation Army
02.2008 - 12.2010
Bartender,Food Server, Cashier - Chronis Restaurant And Sports Bar
01.1989 - 04.2015
Hudson's Bay High School - High School, General Studies