Kimberly Riddle
San Antonio
Summary
Dynamic professional with proven strengths in customer service and teamwork. Committed to enhancing service delivery and optimizing operations to drive efficiency.
Overview
2026
2026
years of professional experience
Work History
Senior Receptionist/Clinical Research Assistant
IMA Clinical Research - Diagnostic Research Group
2021 - Current
- Managed front desk operations, ensuring smooth patient flow and appointment scheduling.
- Coordinated communication between clinical staff and patients to enhance service delivery.
- Trained and mentored junior receptionists on office protocols and customer service standards.
- Implemented new electronic health record system, improving data accuracy and retrieval efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Facilitated conflict resolution with patients, enhancing overall satisfaction with clinical services.
- Conducted regular audits of patient files to ensure compliance with regulatory standards and confidentiality policies.
- Acted as first point of contact and set appointments for prospective clients.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
Service Team Member
McDonald's
05.2025 - 11.2025
- Delivered exceptional customer service in high-volume environments, enhancing guest satisfaction and loyalty.
- Collaborated with team members to streamline service processes, reducing wait times during peak hours.
- Trained new staff on operational procedures and customer service protocols to maintain consistency across shifts.
- Managed inventory levels effectively, minimizing waste and optimizing stock availability for daily operations.
- Implemented improvements in workflow that increased overall team productivity and enhanced service delivery speed.
Receptionist/Research Assistant
IMA Clinical Research - Diagnostic Research Group
2019 - 2021
- Managed front desk operations, ensuring timely and professional service to visitors.
- Coordinated appointment scheduling and maintained organized calendar for multiple executives.
- Assisted in maintaining office supplies inventory, optimizing reordering processes for efficiency.
- Handled incoming calls, directing inquiries to appropriate departments with accuracy and professionalism.
Research Assistant
IMA Clinical Research - Diagnostic Research Group
2018 - 2021
- Developed and implemented data collection protocols, enhancing consistency across studies.
- Analyzed quantitative and qualitative data using statistical software, improving accuracy of results.
- Collaborated with cross-functional teams, optimizing workflows for increased efficiency in project execution.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
Volunteer at NISD in Office/ For Teachers
N/A
2006 - 2018
- Implemented feedback mechanisms to improve volunteer experience and program effectiveness.
- Analyzed community needs to identify opportunities for new initiatives and resource allocation.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Member Service Representative
HEB Federal Credit Union
1999 - 2003
- Assisted members with account inquiries and transactions, ensuring prompt service delivery.
- Educated members on product offerings, enhancing customer understanding and engagement.
- Resolved member concerns through effective communication and problem-solving strategies.
- Processed loan applications accurately, contributing to timely funding for members.
- Answered 500 calls per day
- Open accounts, closed accounts, stop payments, account inquiries, managed transferring money, faxing, and emails.
Loan Investigations Specialist Citibank
Citibank
1997 - 1999
- Assisted in processing customer transactions efficiently and accurately.
- Collaborated with team to resolve client inquiries and enhance service delivery.
- Conducted data analysis to identify trends and improve operational workflows.
- Managed documentation and compliance for financial transactions effectively.
Education
High School Diploma -
Poth High School
Poth, TXSkills
- Teamwork and collaboration
- Friendly and professional
- Customer service
- Organized and efficient
- Multitasking and organization
- Team leadership
- Strong organization
Timeline
Service Team Member
McDonald's
05.2025 - 11.2025
Senior Receptionist/Clinical Research Assistant
IMA Clinical Research - Diagnostic Research Group
2021 - Current
Receptionist/Research Assistant
IMA Clinical Research - Diagnostic Research Group
2019 - 2021
Research Assistant
IMA Clinical Research - Diagnostic Research Group
2018 - 2021
Volunteer at NISD in Office/ For Teachers
N/A
2006 - 2018
Member Service Representative
HEB Federal Credit Union
1999 - 2003
Loan Investigations Specialist Citibank
Citibank
1997 - 1999
High School Diploma -
Poth High School