Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Ries

New Prague,MN

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

38
38
years of professional experience

Work History

Director, PBM Operations

The Cigna Group
09.2011 - 04.2023
  • Actively engaged in in planning, development and execution of key departmental strategies.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Consistently delivered high quality results resulting in greater client satisfaction due to minimal error disruption.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Sr. Manager, PBM Operations

Express Scripts Inc
07.2000 - 09.2011
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Director, Care Management Services

Health Risk Management
01.1985 - 03.2000
  • I began my career at Health Risk Management (HRM) as a Nurse Clinical Reviewer and within the first year I was promoted to supervisor and later Project Manager. In 1991 I was once again promoted to Manager and later to Director.
  • Managed multiple departments with a wide array of health professionals including nurses and physicians.
  • Led the URAC accreditation process on multiple occasions through cross collaboration with key departments and extensive policy and procedure documentation.
  • Led a multidisciplinary team to develop a new utilization process.
  • Maintained appropriate staffing levels and maximized resource efficiencies while minimizing related expenses within an ever-changing and fluctuating client base.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.

Education

Bachelor of Science - Nursing

Mankato State University
Mankato
05.1982

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Strategies and goals
  • Staff Management
  • Budget Management
  • Staff Development
  • Hiring and Retention

Timeline

Director, PBM Operations

The Cigna Group
09.2011 - 04.2023

Sr. Manager, PBM Operations

Express Scripts Inc
07.2000 - 09.2011

Director, Care Management Services

Health Risk Management
01.1985 - 03.2000

Bachelor of Science - Nursing

Mankato State University

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Kimberly Ries