Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Kimberly Riggins

Kimberly Riggins

Tacoma

Summary

Dynamic Regional Operations Manager at Right At School LLC with a proven track record in strategic planning and client relationship management. Expert in enhancing operational efficiency and fostering team collaboration. Recognized for effective conflict resolution and coaching, driving performance improvements that significantly elevate service quality and client satisfaction.

Overview

10
10
years of professional experience

Work History

Regional Operations Manager

Right At School LLC
Tacoma
11.2022 - Current
  • Coordinated with other regional managers to ensure consistency in processes across multiple locations.
  • Formed and sustained strategic relationships with clients.
  • Collaborate closely with District Managers to understand and address specific client needs effectively. Proactively work to de-escalate and resolve any customer conflicts that arise, ensuring positive client relationships.
  • Collaborated with corporate leadership on strategic initiatives that would increase efficiency throughout the organization.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Mitigated business risks by working closely with district managers and assessing performance.
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Visited regional locations to verify full functionality and operational effectiveness.
  • Created performance reviews for district managers based on established criteria.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itineraries and scheduling appointments.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Recognized by peers and corporate partners for contributing to the shared mission of being efficiency-obsessed, by supporting my direct reports with transparency, and helping set clear expectations that allow them to efficiently complete their job duties and functions.

District Manager - Operations

Right At School LLC
Tacoma
06.2019 - 10.2022
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked successfully with diverse group of coworkers to accomplish team goals and address issues related to our on site programs.
  • Identified and developed top talent to promote performance-oriented culture.
  • Cultivated positive rapport with associates and team leadership.
  • Provided ongoing coaching and training for direct reports on how to maximize efficiency and quality programming.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Oversaw the recruitment process for new employees in the district, including interviewing, hiring, training, and onboarding.
  • Developed short-term plans to improve operational efficiency while maintaining long-term strategic objectives.
  • Delegated work to staff, setting priorities and goals.
  • Established key performance indicators to measure progress towards organizational objectives.

Site Supervisor

Right At School LLC
Puyallup
07.2018 - 06.2019
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Established and enforced modern educational standards to support student needs.
  • Resolved conflicts between staff members or between staff and families.
  • Communicated with parents and fostered strong professional relationships.
  • Trained, managed and motivated employees to promote professional skill development.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Facilitated parent-teacher conferences as needed.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Analyzed data from surveys conducted by parents regarding satisfaction levels with services provided.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Childcare Director

Fruitland Daycare
Puyallup
07.2015 - 07.2018
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Monitored financial budgets related to childcare operations.
  • Established partnerships with local organizations to provide additional resources for children in care.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Provided guidance for parents on child development issues.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Resolved conflicts between staff members or between staff and families.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.

Education

Associate of Applied Science - Early Childhood Education

Bates Technical College
Tacoma, WA
12-2018

Associate of Science - Accounting

Pierce College
Puyallup, WA
06-2015

Skills

  • Strategic planning
  • Client relationship management
  • Budget oversight and accountability
  • Performance evaluation and improvement
  • Operational efficiency
  • Conflict resolution
  • Coaching and mentoring
  • Effective leader
  • Profit and loss management
  • Operations management
  • Hiring and onboarding strategies
  • Adaptability and flexibility
  • KPI tracking and analysis
  • Workforce planning
  • Problem-solving aptitude
  • Time management
  • Collaboration
  • Effective communication

References

References available upon request.

Timeline

Regional Operations Manager

Right At School LLC
11.2022 - Current

District Manager - Operations

Right At School LLC
06.2019 - 10.2022

Site Supervisor

Right At School LLC
07.2018 - 06.2019

Childcare Director

Fruitland Daycare
07.2015 - 07.2018

Associate of Applied Science - Early Childhood Education

Bates Technical College

Associate of Science - Accounting

Pierce College

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