Kimberly Riley
Williamsburg,VA
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Property Manager
Woods Of Jefferson Apartments
Newport News, VA
06.2019 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Developed, reviewed and submitted property operating and capital budgets.
- Developed and executed plan to achieve and maintain 99% or better rate of occupancy
Leasing Assistant
Woods Of Jefferson
Newport News, VA
09.2012 - 06.2019
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Escalated major issues to property manager for immediate remediation.
- Collected rent and tracked resident payments and information in computer system.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Verified tenant incomes and other information before accepting lease applications.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Managed between 20-40 calls per day
Education
GED -
12.1992
Skills
- Performance Assessment
- Sale and Rental Recordkeeping
- Administrative Leadership
- Complaints Investigation
Certification
- Licensed Fair Housing - February 2021-February 2023
Timeline
Property Manager - Woods Of Jefferson Apartments
06.2019 - Current
Leasing Assistant - Woods Of Jefferson
09.2012 - 06.2019
Hampton High School - GED,
- Licensed Fair Housing - February 2021-February 2023
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