Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kimberly Riley

Mebane

Summary

Medical Laboratory Technician with expertise in technical troubleshooting and customer service, known for improving team performance and maintaining high-quality standards in equipment maintenance and supply chain management.

Overview

6
6
years of professional experience

Work History

MLT

University of North Carolina at Chapel Hill
Chapel Hill
11.2019 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted routine maintenance weekly and monthly.
  • Ordering all lab supplies

MLT

UNC Family Medicine
Chapel Hill
04.2019 - 11.2019
  • Executed day-to-day responsibilities with precision and efficiency.
  • Developed innovative solutions to improve team performance and project outcomes.
  • Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
  • Enhanced customer satisfaction by providing knowledgeable and friendly service.
  • Organized and prioritized tasks to meet service goals efficiently.
  • Identified customer needs promptly to ensure effective resolution.
  • Delivered exemplary service through face-to-face and phone interactions.
  • Conducted routine weekly and monthly maintenance to uphold operational standards.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Supply ordering

Education

Associate of Applied Science - Medical Lab Tech

Alamance Community College
Graham, NC
04-2009

Skills

  • Equipment maintenance
  • Technical troubleshooting
  • Customer service
  • Supply chain management
  • Data analysis
  • Quality assurance

References

References available upon request.

Timeline

MLT

University of North Carolina at Chapel Hill
11.2019 - Current

MLT

UNC Family Medicine
04.2019 - 11.2019

Associate of Applied Science - Medical Lab Tech

Alamance Community College

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