Kimberly Riley
Dothan,AL
Summary
Being positive, patient and put together helps me stay focused and ready for anything that comes my way. I am motivated to give my all and to stay focused. I believe in kindness and empathy, trust and loyalty. Friendly and customer-focused Server with strong interpersonal talents and POS system proficiency. Comfortable working independently and collaborates well with coworkers and supervisors. Makes quick and quality customer service and business decisions within fast-paced, high-volume environment. Energetic food service professional focused on satisfying customers and boosting sales. Serves guests with professionalism and helps server team excel. Brings stamina for long shifts and attention to detail. Dedicated and focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Consistently builds loyal customer following by greeting guests, recalling names of repeat customers and consistently providing excellent dining experience. Attentive worker helps guests make selections based on food preferences. Proven organization and cleaning skills promote tidy and efficient workspaces and increase overall productivity.
Overview
20
20
years of professional experience
Work History
Server
IHOP
05.2024 - 08.2024
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Took orders, made drinks and provided refills for guests.
- Answered phones to take orders for customer pick up or delivery.
- Greeted all guests with smile and friendly welcome.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Explained menu ingredients and cooking processes to manage customer inquiries.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Took food and beverage orders with high level of accuracy.
- Checked with customers to determine satisfaction and quickly rectify issues.
Delivery Driver
Marcos Pizza
02.2024 - 05.2024
- Handled bagged products with care and delivered in good condition to customers' locations.
- Researched and traveled most direct route to deliver items on schedule.
- Demonstrated reliability and punctuality to meet or exceed delivery deadlines and deliver goods on time to customers.
- Kept driver license and other required documents in vehicle when driving.
- Trained new employees regarding order verification, transaction handling and vehicle operation.
Delivery Driver (Courier)
UPS
11.2023 - 12.2023
- Provided courteous customer service while delivering packages with a
- Dothan, Al 36303 (334) 648-9078 rileykm1973@gmail.com
- Problem Resolution Professional
- Relationships Creative Solutions
- Order Accuracy Customer Needs
- Assessments Customer Experience
- Safe Driving Practices Safe Vehicle
- Operations Monthly Inventory
- Handheld Scanning Devices
- Company Guidelines Exceptional
- Team Communicator Developing
- Customer Relationships Delivery and Pickup
Delivery Driver
Papa John's Pizza
08.2022 - 07.2023
- Provided efficient and courteous service to customers at all times
- Worked with coworkers to complete tasks.
Bartender
Safe Harbor Seafood
11.2020 - 08.2022
- Proficient in POS systems, cash handling, and inventory management
- Ability to multi-task while maintaining accuracy and attention to detail
- Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors
- Successfully trained new staff members on proper procedures for making drinks and serving customers
- Expert knowledge of alcoholic beverages and mixology techniques
- Knowledgeable in food safety regulations related to alcohol service
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Organized glasses and cleaned bar equipment according to company standards.
- Washed and sanitized dishes, utensils and glasses after customer use.
Bartender
JT's Seafood Shak
03.2019 - 10.2020
- Responded quickly to meet customer needs and resolve problems
- Monitored server performance to ensure quality standards were met consistently
- Resolved conflicts between employees in a timely manner while preserving a positive work experience Served as the point person through which all work related requests were communicated to unit management
- Handled cash, credit card, and other payment transactions with accuracy
- Interacted with guests and promptly responded to requests to provide exceptional service
- Trained new servers in restaurant procedures, daily operations, and server duties.
- Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Supported servers by preparing alcoholic and non-alcoholic drinks for table customers.
- Organized glasses and cleaned bar equipment according to company standards.
Bartender
The Back 40
03.2018 - 03.2019
- Trained new staff on restaurant policies, procedures, safety protocols, and POS system operations
- Smile
- Organized packages in order of delivery sequence prior to departure from warehouse and distribution center.
- Verified legal drinking age of patrons through stringent ID checks.
- Greeted patrons seated at bar, provided menus and memorized or recorded drink and food orders.
- Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
- Handled customer payments, reported tip amounts and balanced cash drawers.
- Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
- Addressed customer questions regarding menu items and remade incorrect drinks.
- Opened and maintained tabs throughout shifts.
- Washed and sanitized dishes, utensils and glasses after customer use.
Head
ServerHurricane Grill &Wings
03.2017 - 03.2018
- Exhibited excellent communication skills to effectively manage a team of servers in a fast-paced environment
- Stayed up-to-date on menu changes or specials in order to answer guest questions promptly
- Demonstrated ability to provide outstanding customer service and resolve customer complaints efficiently
- Performed regular quality checks on food items prior to delivering them out from the kitchen
- Developed and implemented strategies for increasing sales, profitability, and customer satisfaction
- Stayed up-to-date on menu changes or specials in order to answer guest questions promptly
- Demonstrated ability to provide outstanding customer service and resolve customer complaints efficiently
- Maintained high standards of sanitation and cleanliness throughout the dining area.
Owner/Cosmetologist
Nu Oasis Day Spa
01.2005 - 03.2017
- Focused on learning new skills and staying updated with industry changes
- Experienced with social media and communications platforms
- Sought continuing education opportunities to stay current with industry trends
- Provided efficient and courteous service to customers at all times
- Committed to delivering excellent customer service while working in a fast-paced environment
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Optimized inventory management with timely audits and improved processes for identifying discrepancies.
- Improved client service and satisfaction through periodic account check-ins and face-to-face visits.
Education
Associate of Arts - Esthetician Nails, Cosmetology/Hair Dresser, Certification:Cosmetology Business
First Coast Technical Institute
St. Augustine, FLA.A - General
Gulf Coast Community College
Panama City, FLSkills
- Guest Engagement
- Supply Restocking
- Food inspection
- Safe Food Handling
- Food Running
- Point of sale system
- Suggestive Selling
- Wine Pairings
- Strong Work Ethic
- Menu presentation
- Regulatory Compliance
- Cash Handling
- Professional Appearance
- High-volume dining
- Server training
- Menu knowledge
- Menu Memorization
- Order Accuracy
- Quality Control
- Team member support
- Table Bussing
- Food Delivery
- Beverage Preparation
- Table resetting
Timeline
Server
IHOP
05.2024 - 08.2024
Delivery Driver
Marcos Pizza
02.2024 - 05.2024
Delivery Driver (Courier)
UPS
11.2023 - 12.2023
Delivery Driver
Papa John's Pizza
08.2022 - 07.2023
Bartender
Safe Harbor Seafood
11.2020 - 08.2022
Bartender
JT's Seafood Shak
03.2019 - 10.2020
Bartender
The Back 40
03.2018 - 03.2019
Head
ServerHurricane Grill &Wings
03.2017 - 03.2018
Owner/Cosmetologist
Nu Oasis Day Spa
01.2005 - 03.2017
A.A - General
Gulf Coast Community College
Associate of Arts - Esthetician Nails, Cosmetology/Hair Dresser, Certification:Cosmetology Business
First Coast Technical Institute