Kimberly Rivera
Las Vegas,NV
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am eager to step out of the office and put my excellent people skills to work.
Overview
17
17
years of professional experience
Work History
Office Manager
Jason Downey D.D.S
Las Vegas, NV
09.2006 - Current
- Oversee work processes and perform quality control tasks to increase revenue and reduce production times.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- I maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close office and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitor customer service trends and provide insights for further improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules, and monitored performance.
- Treatment Coordinator
- Daily collecting and posting accounts receivables.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Manage multiple phone lines.
- Defined clear targets and objectives and communicated to other team members.
Bartender
Levy Restaurants
Las Vegas, NV
03.2010 - 09.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Certificate - Dental Assisting/Front Office
Concord Career Institute
San Bernardino, CA10.1993
High School Diploma -
San Bernardino High School
San Bernardino, CA06.1991
Skills
- Team Supervision
- Excellent Customer Service
- Office Management
- Credit and Collections
- Scheduling
- Relationship Building
- Excellent Multi-Tasking Ability
- Organizational Skills
- Manage multi-line phone system
Timeline
Bartender
Levy Restaurants
03.2010 - 09.2019
Office Manager
Jason Downey D.D.S
09.2006 - Current
Certificate - Dental Assisting/Front Office
Concord Career Institute
High School Diploma -
San Bernardino High School