Kimberly Rivera
Las Vegas,NV
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am eager to step out of the office and put my excellent people skills to work.
Overview
17
17
years of professional experience
Work History
Office Manager
Jason Downey D.D.S
09.2006 - Current
- Oversee work processes and perform quality control tasks to increase revenue and reduce production times.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- I maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Open and close office and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitor customer service trends and provide insights for further improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules, and monitored performance.
- Treatment Coordinator
- Daily collecting and posting accounts receivables.
- Successfully manage budgets and allocated resources to maximize productivity and profitability.
- Manage multiple phone lines.
- Defined clear targets and objectives and communicated to other team members.
Bartender
Levy Restaurants
03.2010 - 09.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Certificate - Dental Assisting/Front Office
Concord Career Institute
San Bernardino, CA10.1993
High School Diploma -
San Bernardino High School
San Bernardino, CA06.1991
Skills
- Team Supervision
- Excellent Customer Service
- Office Management
- Credit and Collections
- Scheduling
- Relationship Building
- Excellent Multi-Tasking Ability
- Organizational Skills
- Manage multi-line phone system
Timeline
Bartender
Levy Restaurants
03.2010 - 09.2019
Office Manager
Jason Downey D.D.S
09.2006 - Current
Certificate - Dental Assisting/Front Office
Concord Career Institute
High School Diploma -
San Bernardino High School