Kimberly R Naughton
Buckeye,Arizona
Summary
Experienced office professional with a strong background in data entry, scheduling, and accounts payable. Possesses excellent communication and interpersonal skills, committed to ensuring that projects are completed with meticulous attention to detail and that individuals receive exceptional customer service. Dedicates self to service, community, and teamwork, approaching assigned duties with consistency and a focus on multitasking. An energetic and adaptable individual who thrives in any situation.
Overview
2025
2025
years of professional experience
Work History
Benefits & Eligibility Agent-Unemployment Tax
Department of Economic Security
Nov2024 - Current
- Perform interviews, review applications from clients to determine they meet eligibility for government programs and ensure they meet all program requirements
- Use fact finding techniques and perform in-depth and interactive interviewing to determine the needs of the client with compassion
- Initiate and processed applications, monitor ongoing eligibility and take appropriate actions and make changes
- Respond to client questions, complaints in person by telephone or email
- Ability to detect and evaluate potential fraudulent situations
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Informed clients of policies and procedures.
- Increased client satisfaction by resolving customer inquiries and issues promptly.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Handled multiple accounts to ensure timely communication and issue resolution 100 % of the time.
- Utilized negotiation skills to close deals and drive business growth.
HOA Department
Progress Residential
08.2021 - 08.2023
- Knowledge of SalesForce, Yardi and MS Excel
- Imported statements into SalesForce and update dues information
- Imported CSVs into Yardi-email errors in HOA dues for corrections
- Process and upload Registration Check Payables and check requests into Excel and post Accounts Payable
- Post invoices in the proper month within 1 business day in from various expense types into Yardi in a timely manner with accuracy
- Complete posting in Yardi by end of the month close with accuracy
- Strong communication and organizational skills with attention to detail
- Accounts Payable inbox
- Sort invoice PDFs from various vendors into expense types in and batch invoices into folders
- Enter batch numbers into production tracker log from Yardi and onto AP assignment log
- Communicate and network with vendors to resolve issues and concerns
- Support and work cooperatively with teammates and colleagues
Scheduling Coordinator/Data Entry
Biltmore ENT Facial Plastics & Allergy
05.2021 - 08.2021
- Coordinated scheduled and rescheduled all routine and non-routine medical services
- Ordered, prepared and generated appropriate medical records and referrals with 100% accuracy
- Daily data entry of medical appointments, special instructions and patient information using Prime Suite and Mod Med programs
- Performed a variety of administrative duties, internet, phone and email utilization with accuracy
- Provided excellent customer service to all internal and external customers
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Office/Administration
Lee's Black Belt Academy
07.2020 - 01.2021
- Responsible for assisting customers answering phones and scheduling appointments
- Assist customers by processing payments and completing debit card transactions for products and services
- Assists with data entry and processing contracts
- Processed payments with 100% accuracy
- Recognized for providing positive customer interactions
- Due to exceeding management expectations, was rewarded with additional responsibilities, assisting with selling memberships
- Supported office administration tasks, such as managing incoming calls, maintaining accurate filing systems, and processing payments.
- Mentored junior staff members on best practices for office administration, leading to increased efficiency across the department.
Lead Instructor/On-site Director
Washington Elementary School District-Head Start
08.1996 - 05.2005
- Responsible for planning, organizing and implementing age-appropriate activities for children
- Conducted assessments and monitored the environment to ensure safety
- Maintained a positive, open line of communication with staff, school and government officials
- Conducted home-visits with parents and resolved any social, emotional, developmental and educational concerns
- Maintained attendance for up to 40 children, 100% of the time
- Recognized for providing positive parent interactions with 100% satisfaction
- Resolved 100% of parent complaints following company policies
- Promoted classroom initiatives and met daily, weekly, and monthly state/government standards 100%
- Due to consistency, organization and professionalism was given added responsibilities for additional 20 children
- Trained over 35 support instructors using hands on learning techniques, safety measures and learning curriculum with 100% accuracy
- Recognized for providing excellence in teaching and becoming a classroom mentor for interns and teacher cadets
- Recognized by Supervisor for being highly efficient, having a strong skill set and knowledgeable of Head Start standards, policies and procedures and classroom was chosen 100% of the time for yearly government audits
- Developed positive relationships with students built on trust and respect, encouraging open communication and mutual support within the class community.
- Participated in professional development workshops to stay current on educational trends and best practices, applying new knowledge to enhance teaching methods.
- Conducted ongoing assessments to track student progress, adjusting instruction as needed to ensure mastery of course content.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Reviewed class and student records to identify improvement opportunities.
- Created culture focused on teaching whole student and developing individual potential.
- Established strong rapport with parents and guardians through regular communication and progress updates, fostering supportive home environments for learning.
- Implemented effective classroom management strategies, fostering a positive learning environment.
- Enhanced student comprehension by incorporating hands-on activities and group projects into lesson plans.
- Boosted student interest in subject matter by planning engaging field trips and guest speaker events.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Assistant Instructor/ Substitute
The City of Phoenix Head Start
08.1992 - 05.1996
- Responsible for assisting the Lead Instructor in planning and supervising children in the classroom
- Monitored and assessed children to ensure safety
- Established trust and built a rapport with parents and staff
- Aided in classroom instruction, conducting assessments, home visits and maintained paperwork
- Assumed all duties of Lead Instructor when absent
- Promoted to Lead Instructor after consistently demonstrating knowledge, professionalism and providing excellent customer service to up to 40 parents and working as a team player with over 40 staff members 100% of the time
- Consistently met or exceeded performance standards 100% of the time
- Completed assessments and evaluations of students with 100% accuracy
- Received positive comments in up to 40 parent surveys 100% of the time
- Trained over 20 peers using hands on learning techniques with 100% completion
- Provided support during classes, group lessons, and classroom activities.
- Participated in professional development opportunities, staying up-to-date on current educational trends and best practices.
- Promoted a positive learning atmosphere by modeling enthusiasm for subjects taught and encouraging students'' curiosity.
- Assisted students in developing critical thinking skills through problem-solving exercises and group projects.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Education
No Degree - Business Administration And Management
Grand Canyon University
Phoenix, AZ02.2026
Quickbooks -
Universal Accounting
Draper, UT11.2023
Payroll Made Easy -
Universal Accounting
Draper, UT09.2023
Color Accounting -
Universal Accounting
Draper, UT09.2023
Associate of Arts Degree - Early Childhood Education with a CDA Endorsement
Glendale Community College
Glendale, AZ08.1997
High School Diploma -
Apollo High School
Glendale, AZ05.1984
Skills
- Data Entry
- Accounts Payable
- Payment processing
- Debit card transactions
- Customer relationship management (CRM)
- Account management
- Account updating
- Computer proficiency
- Data entry
- Critical thinking
- Active listening
- Customer service
Recognized for outstanding demonstration or promotion of DES True North Values
Recognized by my Supervisor for demonstrating accountability and a commitment to excellence in customer service and quality.
Timeline
HOA Department
Progress Residential
08.2021 - 08.2023
Scheduling Coordinator/Data Entry
Biltmore ENT Facial Plastics & Allergy
05.2021 - 08.2021
Office/Administration
Lee's Black Belt Academy
07.2020 - 01.2021
Lead Instructor/On-site Director
Washington Elementary School District-Head Start
08.1996 - 05.2005
Assistant Instructor/ Substitute
The City of Phoenix Head Start
08.1992 - 05.1996
High School Diploma -
Apollo High School
Benefits & Eligibility Agent-Unemployment Tax
Department of Economic Security
Nov2024 - Current
No Degree - Business Administration And Management
Grand Canyon University
Quickbooks -
Universal Accounting
Payroll Made Easy -
Universal Accounting
Color Accounting -
Universal Accounting
Associate of Arts Degree - Early Childhood Education with a CDA Endorsement
Glendale Community College
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