Kimberly Roach
Charleston,SC
Summary
Skilled Customer Service agent/Office Manager capable of fostering positive relationships with clients and colleagues; effective in both spoken and written communication and with excellent problem-solving skills. Is a team player and competent when it comes to conflict-resolution. Organized office professional with top-notch administrative skills and solid background in the Hospitality industry. History surpassing business targets, satisfying customer demands and contributing to team success. Independently handles clerical needs and correspondence to support smooth business operations. Organized and efficient Assistant Front Office Manager supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Kiawah Island Golf Resort
11.2021 - Current
- Manage office operations
- Greet, welcome and communicate with guest
- Answer guest questions, and address their complaints
- Reservationist
- Handle guest accounts
- Ensure guest satisfaction
- Coordinate guest service
- Selling service
- Handle in-house communication
Office Manager
SC Express Chauffered Transportaion
05.2019 - 02.2021
- Answering multi-line phone calls
- Booking transportation for Events, Weddings, everyday to and from Airport/around town etc
- Office Administrative duties
- Responded to Client queries and complaints by phone or email as appropriate
- Maintained contact with new and existing clients as instructed
- Updated clients contact information and other details in the customer database
- Set reservations with potential clients
- Assisted with Accounts payable/receivables
- Explained products and benefits
- Inventoried stock
- Operated the cash drawer
- Resolved payment and order disputes
- Confirmed payments, refunds, etc
- Operated the live chat
- Confirmed drivers schedules for clients and affiliates
- Maintained and supervised office operations
- Supported and trained staff
- Maintained office efficiency by organizing operations and procedures
- Processed collections, billing, deposits and orders on a daily basis
- Communicated with clients
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
Education
Associate Of Arts -
University Of Phoenix
High school diploma or GED -
Skills
- Problem solver
- Strategic Planning
- Administrative Experience
- Accounts Receivable
- Accounts Payable
- Account Management
- Reservationist
- Technical Support
- Office Management
- Customer support
- Microsoft Outlook
- Management
- Dispatching
- Windows
- Google Suite
- Contracts
- Leadership
- Front desk
- Excellent verbal communication skills
- Work well with teams
- Attention to details
- Ability to work under pressure
- Critical thinking
- Good written communication skills
- Stress tolerance
- Flexible and able to adjust to the work environment
- Professionalism
- Customer awareness
- Multi-tasking
- Has leadership qualities
- Time management
- Able to perform with minimal supervision
- Peer to peer interaction
- Strong work ethics
- Ability to accept and learn from criticism
Certification
Certified Notary Public
Accomplishments
Certified Notary Public
Timeline
Assistant Front Office Manager
Kiawah Island Golf Resort
11.2021 - Current
Office Manager
SC Express Chauffered Transportaion
05.2019 - 02.2021
Associate Of Arts -
University Of Phoenix
High school diploma or GED -
Similar Profiles
Matthew KosefeskiMatthew Kosefeski
Assistant Restaurant Manager at Kiawah Island Golf ResortAssistant Restaurant Manager at Kiawah Island Golf Resort
Isabella BerraIsabella Berra
Server at The Ocean Room, Kiawah Island Golf ResortServer at The Ocean Room, Kiawah Island Golf Resort
Kennedy TempleKennedy Temple
Recreation Intern at Kiawah Island Golf ResortRecreation Intern at Kiawah Island Golf Resort
Ryan JoppichRyan Joppich
Jasmine Porch- Assistant Manager at The Sanctuary Hotel At Kiawah Island Golf ResortJasmine Porch- Assistant Manager at The Sanctuary Hotel At Kiawah Island Golf Resort
Shanice MitchellShanice Mitchell
Quality Assurance Manager at Charleston County School DistrictQuality Assurance Manager at Charleston County School District