Kimberly Robbins

· Enhanced team productivity with strong leadership and support for all branches.

· Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.

· Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.

· Assisted in hiring and training new employees, fostering a collaborative team atmosphere.

· Prepared and submitted reports to keep management informed of progress with minimal supervision.

· Supported operations during peak hours, effectively managing long queues and high premove volumes.

· Collaborated with management to expedite complex claims investigations and presented reports to aid in decision-making.

· Handled difficult situations calmly under pressure, resolving conflicts between both members and staff professionally.

· Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

· Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email, and text correspondence.