Kimberly Roberts
Atlanta,GA
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
17
17
years of professional experience
Work History
PSE Mail Processing Clerk
United States Postal Service
11.2023 - 12.2023
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained clean and organized work environment to optimize efficiency in mail processing tasks.
- Enhanced team productivity with effective communication and collaboration during high-volume periods.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
Front End Service Associate
Walmart
06.2019 - 11.2023
- Process check cashing transactions
- Process returns and exchanges for purchases made in store and online
- Process money transfer transactions
- Provide excellent customer service
- Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Collaborated with team members to streamline processes and improve overall service efficiency
Shift Leader
Duane Reade
08.2018 - 04.2019
- Lead by example and ensure staff is providing superior customer service, Manage and track store financial performance, cash control, inventory, safety, customer service, management of entire staff, Make sure shelves are stocked properly and products are rotated to follow company standards, Open and close registers and resolve cash overages and shortage
- Improved team productivity by implementing efficient scheduling and task delegation methods
Customer Service Associate
Duane Reade
06.2017 - 08.2018
- Enrolled customers company balance rewards program, Processed customers cash credit or debit transactions,
- Maintained clean checkout area, Answered customers questions and concerns over phone and in person, Processed customers photo orders
- Maintained high level of product knowledge, providing accurate information to customers
Seasonal Sales Associate
Old Navy
11.2016 - 12.2016
- Provided customer service to customers
- Maintained clean work area
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment
Sales Associate Juniors Department
Macys
08.2011 - 12.2011
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience
Front End Supervisor
Kmart
07.2006 - 05.2011
- Accurately processed customer's returns and exchanges as well as normal transactions, Ensured customer satisfaction and resolved all customer's issues and concerns,
- Trained and evaluated as well as provided clear direction to team members and helped maintained stores appearance Provided customer service over phone, Supervised 8-12 cashiers per shift
- Assisted customers and associates with their issues before it went to manager
- Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
Education
High School Diploma -
SACHEM HIGH SCHOOL EAST
New York 06.2007
Skills
- Time management
- Merchandising
- POS
- Assistant Manager Experience
- Computer literacy
- Typing SKILLS
- Shift management
- Customer service
- Cash handling
- Microsoft Word
- Active Listening
- Problem Solving
Timeline
PSE Mail Processing Clerk
United States Postal Service
11.2023 - 12.2023
Front End Service Associate
Walmart
06.2019 - 11.2023
Shift Leader
Duane Reade
08.2018 - 04.2019
Customer Service Associate
Duane Reade
06.2017 - 08.2018
Seasonal Sales Associate
Old Navy
11.2016 - 12.2016
Sales Associate Juniors Department
Macys
08.2011 - 12.2011
Front End Supervisor
Kmart
07.2006 - 05.2011
High School Diploma -
SACHEM HIGH SCHOOL EAST
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