Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Roberts

Orlando,FL

Summary

Solid team player with upbeat, positive attitude and proven skill in establishing rapport with guests. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion to give every guest a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Front Desk Concierge

AdventHealth
Clermont, FL
02.2024 - Current
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Verified diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
  • Called patients to confirm scheduled appointments and obtain additional details.

Trainer

SeaWorld Parks & Resorts
Orlando, FL
10.2022 - 02.2024
  • Provided exceptional guest service by greeting and interacting with guests, answering questions and resolving guest issues.
  • Facilitate training using approved SOPs, lesson plans, and other training resources provided to ensure ambassadors are comfortable working in their assigned area or with their assigned equipment.
  • Utilized Chargerback (Lost & Found Software) to compile data gathered from various sources.
  • Maintained proper inventory of items brought to Lost & Found.
  • Made outbound calls to guests verifying information on their report as well as collecting information to verify ownership of lost item.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.

Licensed Massage Therapist

Hand And Stone
Orlando, FL
01.2020 - 11.2020
  • Performed therapeutic sports, deep tissue and Swedish massage on clients
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation
  • Assisted with basic bookkeeping, filing and maintaining clients' records
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude
  • Maintained patient records, tracking rehabilitation goals and progress.
  • Developed treatment plans, taking into consideration clients' rehabilitation goals, preferred treatment methods and appointment frequency.

Education

Medical Coding & Billing

AdventHealth University
Orlando, FL

Skills

  • Customer Service
  • Insurance Verification
  • Leadership Development
  • Time Management
  • Conflict Resolution
  • Data Entry
  • Detail Oriented
  • Computer Skills
  • Electronic Medical Records
  • Inbound & Outbound Calling
  • Client Inquiries
  • Co-payment collection

Timeline

Front Desk Concierge

AdventHealth
02.2024 - Current

Trainer

SeaWorld Parks & Resorts
10.2022 - 02.2024

Licensed Massage Therapist

Hand And Stone
01.2020 - 11.2020

Medical Coding & Billing

AdventHealth University

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Kimberly Roberts