Kimberly Roberts
Springfield,OR
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manage administrative functions of the practice. Provide thorough answers and solutions and provide an exceptional customer experience.
Overview
29
29
years of professional experience
Work History
Property Specialist 3 FASS-STORES
University of Oregon
1295 Franklin Blvd., Oregon
01.2017 - Current
- Managed logistics operations to meet customer expectations and financial standards and policies
- Initiated outbound administrative requests by phone and in writing to accomplish [Result]
- Developed and executed plans to monitor standard process adherence
- Conducted training and change management processes to improve operations
- Coordinated with [Type] team in developing project plans for prioritized initiatives
- Created scheduling reports in [Software] system to efficiently and effectively move product and adhere to shipping commitments
- Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Updated quality control standards, methods and procedures to meet compliance requirements
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
- Investigated and resolved customer complaints through [Action] to customer satisfaction
- Evaluated quality problems and performed [Action] to identify and resolve issues
- Monitored social media and online sources for industry trends
- Ordered office supplies and researched supplier discounts resulting in $[Amount] [Timeframe] savings
Shipping and receiving Manager
Rears Manufacturing
Coburg, Oregon
07.2004 - 03.2012
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding
- Performed freight processing functions, assisting associates with irregularities in [Type] freight
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Collaborated with materials purchasing specialist to meet production requirements and quality standards
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision
Distribution Center level 9
The Register Guard Newspaper
Eugene, OR
10.1994 - 02.2000
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
Education
Graduate - General
North Eugene High School
Eugene, OR06.1989
Skills
- Property storage management
- Specialist procedures
- Procurement specialist
- Customer service specialist
- Property & Material Management
Timeline
Property Specialist 3 FASS-STORES
University of Oregon
01.2017 - Current
Shipping and receiving Manager
Rears Manufacturing
07.2004 - 03.2012
Distribution Center level 9
The Register Guard Newspaper
10.1994 - 02.2000
Graduate - General
North Eugene High School
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