Kimberly Roberts
Russellville,KY
Summary
Skilled team player with strong background in medical & clerical environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
32
32
years of professional experience
Work History
Administrative Assistant/Senior Sales Assistant
Nashville Surgical Instruments
08.2014 - Current
- Answered incoming calls and directed messages to the correct party.
- UDI/GUDID Labeling Standards Coordinator
- FDA/ESG Reporting
- AP Collection & Postings
- Quality System Audits
- Worked on special projects, taking the lead on important project initiatives.
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers.
- Proofread business documents to check spelling, grammar and compliance with office policies.
- Troubleshot problems with office equipment and software to help staff stay productive and on-task.
- Processed Orders
Surgery Office Coordinator
Logan Memorial Hospital
12.2012 - 10.2013
- Managed Surgery Office
- Assisted Physicians with Patient Care
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
- Kept facility well-maintained by coordinating repairs, cosmetic updates, and office cleaning work.
- Supervised staff, evaluated performance, and assisted team in reaching new performance targets.
- Maintained office equipment and contacted vendors for maintenance and repair.
- Triaged phone calls, letters, and email correspondence and forwarded relevant information to senior staff members.
- Responded promptly to conflicts and de-escalated concerns with strong attention to detail and expert problem-solving abilities.
- Interviewed, hired, and onboarded new employees with qualifications matching requirements.
- Demonstrated top-notch communication skills daily in interactions with management, staff, and guests.
- Trained new employees in all aspects of office practices and procedures.
- Assist in Patient Billing
Surgery Coordinator
Logan Memorial Hospital
03.2003 - 12.2012
- Coordinated Surgeries with Physicians and Office Staff
- Payroll for Surgery Department
- Reviewed ICD-10 and CPT coding to verify accuracy.
- Worked closely with pre-authorization team to set up benefits for planned procedures.
- Supported medical unit by answering multi-line phones and providing clerical support.
- Safeguarded confidentiality of patient information by consistently following patient protection standards.
- Answered phone calls throughout the day to provide information, set appointments and take messages.
- Daily Stats on Excel
- Improved clinical operations by coordinating with team clinicians.
- Maintained compliance with established policies, procedures, regulatory and accreditation requirements, and applicable professional standards.
- Verified patient demographic data, forms, and insurance information.
- Triaged and routed phone calls, took messages, and followed-up to verify receipt of critical information.
- Managed office inventory to prevent shortages and keep the team operating efficiently.
Office Secretary
Pro-Care Home Health
01.2000 - 02.2003
- Maintained payroll accuracy by tracking time and updating forms.
- Composed and proofread correspondence, reports, and other confidential documents.
- Received and screened telephone calls, visitors, and incoming correspondence.
- Secretary Duties
Medical Assistant
Sulphur Family Practice
01.1994 - 02.1995
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures.
- Cleaned, prepared, and maintained examinations rooms and treatment areas.
- Provided clinical and operational support in the delivery of patient care in physician practice settings and in clinical offices.
- Administered injections and medications, dressed wounds, and collected lab specimens for tests.
- Greeted patients warmly and assisted Physician in preparing patients for exams and procedures by assessing vital signs and recording medical histories.
- Remained calm and poised in emergencies by calmly interacting with patients to avoid stress and panic.
- Sterilized and positioned instruments and equipment for examinations and procedures.
- Maintained and updated patient information and vital signs in electronic medical records or hospital databases.
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing.
- Prepared patients for examinations, procedures, and treatments.
Education
Medical Assistant Certificate - undefined
Ardmore Area Vocational School
Ardmore, OK05.1993
High School Diploma - High School Education
Sulphur High School
Sulphur, OK05.1983
Skills
- Organization
- Coordination
- Verbal communication
- Planning
- Customer relations
- Motivation
- Analytical thinking
- Clerical support
Timeline
Administrative Assistant/Senior Sales Assistant
Nashville Surgical Instruments
08.2014 - Current
Surgery Office Coordinator
Logan Memorial Hospital
12.2012 - 10.2013
Surgery Coordinator
Logan Memorial Hospital
03.2003 - 12.2012
Office Secretary
Pro-Care Home Health
01.2000 - 02.2003
Medical Assistant
Sulphur Family Practice
01.1994 - 02.1995
Medical Assistant Certificate - undefined
Ardmore Area Vocational School
High School Diploma - High School Education
Sulphur High School
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