Kimberly Robertson
Cincinnati,OH
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
7
7
years of professional experience
Work History
Papi Claims Processor
Equitas Health Medical Center
08.2022 - Current
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Developed strong relationships with healthcare providers and insurance agents to facilitate seamless communication during the claims process.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Posted payments to accounts and maintained records.
Patient Access Representative
Equitas Health Medical Center
08.2021 - Current
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Epremis Billing Specialist
Mercy Healthcare
05.2017 - 05.2019
- Improved billing accuracy by implementing a streamlined invoicing process.
- Reduced errors in financial records by conducting regular audits of billed accounts.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Researched and resolved billing discrepancies to enable accurate billing.
Call Center Representative
Path Forward
02.2020 - 03.2021
- Answering and directing inbound calls from patients, providers, and vendors to various departments
- Schedule appointments, submit medication request, collect payments from patients
- Train new call center agents on phone system.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Processed debit and credit card and electronic check payments.
- Met customer call guidelines for service levels, handle time and productivity.
Authorization Specialist
Brightview Healthcare
03.2020 - 04.2022
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
Education
High School Diploma -
Woodward High School
Cincinnati, OH06.1987
Skills
- Transactions Reconciliation
- Claims Review
- Claims
- Analytical Thinking
- Claims Processing Software
- Active Listening
Reading, music, going to cultural events
I like to read self-help books. Books that will help me to be a better human being. A better friend, coworker, and compassionate individual
I enjoy various genres of music. I can go from soft jazz to 90's R&B
Timeline
Papi Claims Processor
Equitas Health Medical Center
08.2022 - Current
Patient Access Representative
Equitas Health Medical Center
08.2021 - Current
Authorization Specialist
Brightview Healthcare
03.2020 - 04.2022
Call Center Representative
Path Forward
02.2020 - 03.2021
Epremis Billing Specialist
Mercy Healthcare
05.2017 - 05.2019
High School Diploma -
Woodward High School
Similar Profiles
Matthew SatterfieldMatthew Satterfield
Volunteer Dental Hygiene Assistant at Equitas Health Dayton Medical CenterVolunteer Dental Hygiene Assistant at Equitas Health Dayton Medical Center
Erin KoosedErin Koosed
Medical Social Worker at Equitas HealthMedical Social Worker at Equitas Health
Kara RayKara Ray
Medical Health Advocate at Equitas HealthMedical Health Advocate at Equitas Health