Kimberly Robertson
River Falls
Summary
Driven-professional known for having talents in recruiting, interviewing, hiring, and onboarding employees offering exceptional skills to the organization. Well-spoken Manager promoting an exemplary level of service to both clients and internal personnel.
Overview
9
9
years of professional experience
Work History
Assistant Gym Manager
Conquer Ninja Gyms
02.2024 - Current
- Developed and implemented training programs for staff, enhancing team performance and service quality.
- Managed scheduling and staffing to maintain efficient workflow and minimize downtime.
- Analyzed performance data to identify trends, improving operational strategies and overall gym performance.
- Mentored junior staff, fostering professional growth and building a cohesive team culture.
- Enhanced customer satisfaction through swift resolution of member concerns and consistent communication with clients.
- Expanded clientele base with targeted marketing strategies such as social media campaigns and local partnerships.
- Oversaw facility maintenance to ensure a clean, safe, and inviting environment for members and staff.
- Developed sales strategies and coached staff on selling tactics to maintain high percentage of membership enrollments.
- Trained employees on general procedures, gym rules and duties.
- Reviewed stock counts and ordered items to control inventory.
- Streamlined facility operations by creating efficient staff schedules and maintaining an organized work environment.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Set and managed employee work schedules for coverage in assigned areas.
- Oversaw daily gym operations, ensuring optimal customer experience and facility maintenance.
- Interviewed and hired gym staff for various roles.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
Placement Coordinator
Corporate Employment Services
08.2023 - 02.2024
- Placed over 100 calls and/or emails to potential employees and customers per day
- Gained sales experience while learning to build rapport with customers by communicating their employment needs and successfully placing employees with those customers
- Worked independently and within a team in an office setting completing weekly tasks such as payroll, background checks, filing reports, connecting with customers and employees, as well as learning state and federal labor laws and regulations all in a timely manner
Assistant Trainer
ERO Performance Horses
01.2023 - 08.2023
- Assist with care of animals within companies training program.
- Work independently to finish daily tasks in a timely manner.
- Ensure safety of animals while exercising and caring for daily needs.
Associate Scientist
Eurofins Biodiagnostics
05.2022 - 01.2023
- Work with agri genomic samples in a lab setting
- Used computerized robots to extract sample DNA
- Followed lab protocol in regards to biosafety, paperwork, and work flow
- Prepared samples for further testing
Trainer
Conquer Ninja Gyms
05.2019 - 05.2022
- Taught pre-approved athletic program curriculum using authorized materials and training techniques.
- Developed training and exercise programs to meet individual requirements and team play strategies.
- Checked equipment and monitored common areas to maintain proper upkeep while remaining vigilant on safety.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Used Mac Software to execute sales as well as daily check-ins of customers.
Sales Associate
Antigo Country Store
08.2016 - 08.2017
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Offered product and service consultations and employed upselling techniques.
- Drove in person sales of products in an efficient manner
Education
Bachelor of Science - Agricultural Studies, Equine Sciences and Coaching
University of Wisconsin
River Falls, WI05.2022
Skills
- Brand building and awareness
- Competitive and consumer market analysis
- Presentations and demonstrations
- Company policies and procedures
- Planning and coordination
- Public speaking
- Lesson planning
- Employee relations
- Team management
- Scheduling coordination
- Schedule creation
- Administrative tasks
Activities
- Varsity Track and Field Captain, 5 time WIAC Medalist, All Conference and All Region Honoree
- Volunteer Work at Silver Birch Ranch
- Youth Group Leader at Antigo Community Church
- Officer for Antigo FFA Chapter, Chaplin
- Speaking Contest Participant
Languages
German
Limited Working
Timeline
Assistant Gym Manager
Conquer Ninja Gyms
02.2024 - Current
Placement Coordinator
Corporate Employment Services
08.2023 - 02.2024
Assistant Trainer
ERO Performance Horses
01.2023 - 08.2023
Associate Scientist
Eurofins Biodiagnostics
05.2022 - 01.2023
Trainer
Conquer Ninja Gyms
05.2019 - 05.2022
Sales Associate
Antigo Country Store
08.2016 - 08.2017
Bachelor of Science - Agricultural Studies, Equine Sciences and Coaching
University of Wisconsin