Kimberly Robinson
Jackson,MS
Summary
Motivated professional offering a Master's in Business Administration with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Human Services Program Specialist
Agency for Persons with Disabilities
Miami, FL
11.2019 - 11.2023
- Schedule and assess individuals using in person interviews with individuals, guardians/parents and/or paid support with the Agency approved QSI (Questionnaire for Situational Information) assessment tool
- Review and research case documentation and supporting medical, therapy, evaluations, etc., for the purpose of QSI interviews with individuals, family, and/or paid support
- Required to enter seven QSI's informational data weekly
- Daily travel to locations to conduct in person assessments
- Compiled information on social, educational, criminal, institutional and drug history
- Assessed clients' cognitive abilities and physical and emotional needs to determine appropriate interventions
- Kept records and prepared reports for management concerning visits with clients
- Attended group meetings to provide information on agency services, requirements and procedures
- Provided information and referred individuals to public and private agencies and community services for assistance.
Human Services Program Analyst
Agency for Persons with Disabilities
Ft. Lauderdale, FL
02.2017 - 07.2019
- Conduct monthly monitoring to assigned group homes, using the agency approved monitoring tool
- Identified deficiencies and prepared Notices of Non-Compliance and/or administrative complaints
- Concerned to ensure successful functioning of newly implemented systems and procedures
- Gathered and organized information on problems and procedures
- Reviewed forms and reports and conferred with management and users about format, distribution, and purpose, identifying problems and improvements
- Provided efficient and courteous service to customers at all times
- Troubleshot minor problems and reported larger technical issues
- Met deadlines while maintaining high-quality deliverables
- Collaborated with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Participated in ongoing training to enhance own job skills and knowledge.
Patient Care Assistant
Oxford Healthcare Agency
Jackson, MS
02.2010 - 11.2016
- Implemented nursing care plans by performing patient care activities under supervision of licensed nurses
- Exhibited desire to learn and upgrade skills by performing additional department or unit duties
- Consulted with healthcare team members, supporting and reinforcing patient and family teaching plans
- Interacted with food and nutrition services, maintaining adequate supply of patient nourishment
- Participated in multi-skilled activities, supporting patient-centered approach to achieving desired outcomes
- Maintained chart and filed paperwork, facilitating clerical functions
- Engaged in evidence-based best practices enhancing patient experience
- Fostered mobility with regular turning, positioning, and ambulating of patients
- Assisted patients with eating, bathing and grooming, supporting activities of daily living
- Lifted and assisted others to lift patients to move them on and off beds and wheelchair
- Communicated with patients to determine the need for assistance or social and emotional support
- Kept patient information confidential to protect organization's value
- Cleaned and sanitized patient rooms.
Education
Master of Business Administration -
01.2017
BA Healthcare Studies -
01.2012
Skills
- Scheduling and Appointment Setting
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Time management and project management skills
- Issue Reporting
- Relationship Building
- Collaboration and Teamwork
- Maintaining Client Records
- Case Management
- Client Needs Assessments
- Client Advocacy
- Medical Records Review
- Statistical and Data Analysis
- Client Assistance Referrals
- Active Listening
- Data Confidentiality
- Workflow Management
- Client and Family Interviews
Certification
- Notary Public
- Realtor
- Notary Signing Agent
References
Available upon request
Timeline
Senior Human Services Program Specialist
Agency for Persons with Disabilities
11.2019 - 11.2023
Human Services Program Analyst
Agency for Persons with Disabilities
02.2017 - 07.2019
Patient Care Assistant
Oxford Healthcare Agency
02.2010 - 11.2016
Master of Business Administration -
BA Healthcare Studies -
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