Kimberly Robinson
Madison,AL
Summary
Reliable accounting professional with solid administrative background and good understanding of financial operations and practices. Independently handles accounts receivable tasks and billing while providing clerical office support. Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.
Overview
16
16
years of professional experience
Work History
Accounts Receivable Clerk
Southern Technical Solutions
Madison, AL
07.2022 - Current
- Accounts Receivable Clerk support the company's financial focus.
- Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable.
- Creates invoices according to company practices; submits invoices to customers.
- Maintain and update customer files, Including name or address changes, mergers, or mailing attentions.
- Draft correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contact delinquent account holders to request payment.
- Create reports regarding the current status of customer account as requested.
- Assists in generating monthly billing statements based on general ledger.
- Assists Accounting Manager in reconciling revenue accounts each month.
- Relay changes of information to appropriate employees.
- Perform other related duties as assigned.
Accounts Receivable Supervisor
LINE-X
Madison, AL
01.2019 - 04.2022
- Accounts Receivable Supervisor oversees the operating and activities related to an organization's accounts receivable.
- Managing the clients accounts.
- Ensure client satisfaction.
- Analyzes invoice aging reports weekly, monthly, quarterly and annually to ensure the best practices for efficiency.
- Leads or Attends meetings with consultants demonstrating new updates to the Oracle system and analyzing the effect on our current practices and creates related training documents and changes in processes.
- Maintains quality control to ensure that accounting transactions comply with financial policies and procedures.
- Develops and monitors measurement of customer satisfaction and complaint processes.
- Directs ongoing evaluation of accounts payable/receivable processes to assure continuous improvement and alignment with unit and division strategic plans.
Medical Billing & Customer Service Representative
Medco Health Solutions
Madison, AL
12.2017 - 05.2018
- Medical Billing works directly with healthcare to manage incoming and outgoing payments for medical treatment.
- Communication with patients about their outstanding balance and handle the administrative responsibilities of billing insurance and processing payments.
- Interpret patient charts and medical codes to determine how much they owe and whether any outside insurance covers part or all of their balance.
- Investigate system errors and pursue information about denied claims to collect payments within a quick timeline.
- Contact the patient's insurance company to verify coverage levels.
Customer Service & Collections Representative
BBVA Compass Bank
Decatur, AL
10.2015 - 12.2017
- Collect payments on past due accounts.
- Organize list according to severity of delinquency.
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.
- Call customers using telephone.
- Utilize computer systems to handle skip tracing.
- Inform clients of overdue accounts and amount currently owed.
- Ensure all customer information is correct, including phone numbers and addresses.
- Send statements of delinquencies to credit bureau.
Customer Service Supervisor
Bank Of America
Addison, TX
09.2007 - 04.2015
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Serviced over 42,000 bank customers.
- Recoup over $2,648,050.00 in past due payments.
- Supervised an office of 12 staff.
- Confirmed the associates were compliant with FHA, VA, FNMA and other investors when it came to government regulations.
- Communicated, implemented and followed up on new policies as they were put in place.
Education
Associate of Science - Business Admistration
Columbia Southern University
Orange Beach, AL12.2025
Skills
- Communication
- Leadership
- Adaptability
- Problem Solving
- Creativity
- Work Ethic
- Benefits
- Time Management
- Government
- Attention to Detail
- Teamwork
- Interpersonal Skills
- Audit Support
- Collections Understanding
- Invoice Processing
- Payment Posting
- Financial Reporting
- Payment Coordination
- Customer Relations
- Mail Routing
- Accounts Receivable Software
- Analytical Thinking
- Record Keeping
Additional Information
http://linkedin.com/in/Kimberly-robinson-741136a1
Timeline
Accounts Receivable Clerk
Southern Technical Solutions
07.2022 - Current
Accounts Receivable Supervisor
LINE-X
01.2019 - 04.2022
Medical Billing & Customer Service Representative
Medco Health Solutions
12.2017 - 05.2018
Customer Service & Collections Representative
BBVA Compass Bank
10.2015 - 12.2017
Customer Service Supervisor
Bank Of America
09.2007 - 04.2015
Associate of Science - Business Admistration
Columbia Southern University