Kimberly Robinson
Baltimore,MD
Summary
Proactive healthcare worker with a passion for continuous learning and the eager to to help others and utilize many years of superior performance in healthcare landscape. Consistently acknowledged for displaying positive and proactive attitude focused on patient care and comfort. Goes above and beyond to meet team objectives and bring value to team.
Overview
10
10
years of professional experience
Work History
Unit Secretary
University Of Maryland Medical System
Baltimore, MD
11.2020 - 08.2024
- Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
- Distributed incoming mail throughout the hospital in a timely manner.
- Maintained patient records, test results, and other pertinent information in the hospital's computer system.
- Monitored and ordered office and medical supplies to maintain inventory levels.
- Maintained a clean and organized front desk and reception area.
- Coordinated with other departments to ensure timely delivery of services to patients.
- Supported the orientation of new staff by providing guidance on unit procedures and documentation.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
- Answered telephones and directed calls to the appropriate medical or administrative staff.
- Assisted in patient admission and discharge processes, ensuring smooth transitions.
- Routed laboratory or diagnostic results to appropriate staff.
- Greeted visitors and patients in a courteous and friendly manner.
- Assisted nursing staff with administrative tasks to support patient care.
- Retrieved physicians' paperwork, including lab test requests.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Patient Care Coordinator
Advanced Behavioral Health Services
Baltimore , MD
07.2019 - 01.2020
- Established strong work network by building professional relationships with physicians and fellow employees.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Scheduled evaluations and procedures for patients.
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Coordinated patient referrals to specialists and other healthcare services.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted physicians in performing various procedures related to patient care needs.
- Refill prescriptions per physician's orders.
- Schedule appointments with vendors.
- Obtain and update prior authorizations.
- Retrieve test results from other medical offices.
- Obtain a safe and clean environment.
- Greet patients and staff in a professional manner.
Clinical Technician
Johns Hopkins Hospital
Baltimore, MD
02.2018 - 09.2018
- Provided support to clinical personnel during examinations and treatments of patients in order to ensure optimal patient experience.
- Performed venipunctures and finger sticks on patients for laboratory testing.
- Monitored vital signs of critically ill patients and reported any abnormalities to the physician or nurse immediately.
- Assisted physicians with minor office surgeries such as suturing lacerations or removing foreign bodies from skin lesions.
- Performed EKG tests on patients using appropriate equipment and techniques.
- Assisted nursing staff in patient care activities such as taking vital signs, administering medications, and recording patient information.
- Provided assistance to medical professionals with various medical procedures including injections, wound care and dressing changes.
- Collected blood or tissue samples from patients for lab work.
- Documented patient medical histories accurately into electronic health records systems.
- Responded quickly to emergency situations such as cardiac arrests or trauma cases while maintaining professional composure.
- Demonstrated teamwork
- Maintain professionalism
Certified Nursing Assistant
Home Health Aid
Pikesville, MD
05.2014 - 05.2018
- Distributed drinking water and nourishment to residents.
- Responded quickly to emergency situations involving sudden illness or injury.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Supported non-ambulatory residents in range of motion exercises.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Provided emotional support to patients and families during difficult times.
- Answered call lights promptly and responded to patient needs accordingly.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Cleaned and sanitized patient rooms according to established protocols.
- Planned and served meals and snacks to patients according to prescribed diets.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Assisted residents in preparing for activities and social programs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Education
No Degree - Medical Assistant
All State Career
2200 Broening Hwy, Baltimore MD,2122411-2015
High School Diploma -
CCBC
7201 Rossville Blvd Baltimore MD, 2123711-2011
Skills
- Follow-up appointment scheduling
- Patient chart maintenance
- EMR / EHR
- Nursing unit operations
- Incoming call management
- Medical records maintenance
- Patient scheduling expertise
- Inpatient care
- Insurance verification
- Call light responses
- Professional telephone etiquette
- Training and coaching
- Patient records maintenance
- Phone reception
- Appointment scheduling
- Strong organization
- HIPAA compliance
- Customer service
- Unit secretary training
- Clerical experience
- Word processing
- Communication skills
- Medical office experience
- CPR
- EMR experience
- organizational skills
- Time management
Affiliations
- Art exhibitions
Timeline
Unit Secretary
University Of Maryland Medical System
11.2020 - 08.2024
Patient Care Coordinator
Advanced Behavioral Health Services
07.2019 - 01.2020
Clinical Technician
Johns Hopkins Hospital
02.2018 - 09.2018
Certified Nursing Assistant
Home Health Aid
05.2014 - 05.2018
No Degree - Medical Assistant
All State Career
High School Diploma -
CCBC
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