Kimberly Robinson

· Analyzed and processed high-priority complex cases requiring detailed investigation and fact-finding, including participation in Age Reduction Pilot Workgroup (2018) and specialized case analysis workgroups (2013, 2016).

· Investigative and resolved complex policy implementation issues through stakeholder collaboration and innovative problem-solving approaches.

· Conducted thorough reviews and analysis of policies and procedures, providing evidence-based recommendations to leadership for operational improvements.

· Managed sensitive personnel matters and confidential employee records with strict adherence to privacy regulations and ethical standards.

· Served as liaison between management and employees, addressing workplace complaints and facilitating resolution of complex matters.

· Created detailed standard operating procedures (SOPs) and documentation for investigative processes.

· Collaborated with diverse stakeholder groups to gather information, conduct interviews, and analyze program effectiveness.

· Designed and implemented employee engagement surveys to identify workplace issues and gather feedback.

· Served as key liaison between management and employee organizations on diversity and civil rights matters.

· Collaborated on special emphasis programs addressing discrimination, inclusion, and equal employment opportunities.

· Provided recommendations on inclusion and engagement initiatives to promote workplace equity.

· Participated in development of diversity and inclusion policies and practices

· Coordinated with stakeholders to address civil rights concerns and promote awareness.

· Investigated and documented cases of child abuse and neglect, conducting interviews with families and stakeholders

· Analyzed complex social services cases and provided recommendations for intervention and support.

· Collaborated with multidisciplinary teams including social workers, therapists, and law enforcement.

. Maintained confidential case files and ensured compliance with federal and state regulations.

. Conducted client-therapist relationship assessments and behavioral analysis.

. Developed partnerships with diverse community stakeholders to enhance program effectiveness.