Kimberly Robinson
S. Pasadena,FL
Summary
Motivated administrative assistant with a strong desire for advancement and a goal of utilizing knowledge, experience, and excellent communication skills. Dedicated to providing efficient administrative support, adept at managing multiple tasks and prioritizing deadlines. Possesses a strong attention to detail and a proactive approach, committed to contributing to organizational success by ensuring smooth operations and fostering positive relationships with clients and colleagues.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Dental Front Desk
Coast Dental and Orthodontics
2024.03 - 2024.07
- Insurance Verification/Eligibility – Availity/UHC
- Multiple Phone Lines/Fax/Scanning
- Scheduling
- Periodontal Charting
- X-Ray Requests
- Collections
- Check patients in/out
- Keep office clean and tidy
- Dentrix
Medical Front Desk/Admin. Asst.
All Florida Orthopaedics
2023.07 - 2023.11
- Scheduling for Multiple Physicians
- We saw 300-400 patient daily
- Insurance Verification
- Athena EMR
- Checking in/out Patients
- MRI Scheduling and follow up
- Collections (Cash, Credit, Checks)
- MVA and WC cases
- Multitasking
- Medical Records
- Scanning and documentation
- Various other duties as assigned
Patient Access Representative-Bayview OBGYN
Woman’s Care
2023.02 - 2023.05
- Multiple phone lines
- Scheduling for multiple physicians
- Insurance Verification (Availity, UHC) eClinical
- Check-out
- Scanning and documentation
- Various other duties
Medical Receptionist/Patient Care Coordinator
OPTUM Healthcare
2022.10 - 2023.02
- Multiple phone lines
- Scheduling for multiple physicians
- Insurance Verification (Multiple Insurance Plans) Availity, UHC….
- Allscripts PM/EHR
- Checking patients in and out
- Hospital Follow-ups
- Confirmation of patients appointments daily
- Keeping patients on their visit regimen
- Kept waiting room clean and tidy
- Various other duties as assigned
Office Assistant/Scheduler
Safety Harbor Optical
2021.01 - 2021.04
- Multiple phone lines
- Scheduling and keeping the schedule completely full at all times
- Pre-examination - ophthalmic testing
- Insurance verification eClinical
- Keeping the practice tidy and clean at all times
- HIRED ON A TRIAL BASIS – He decided he was in more need of an Ophthalmic Assistant
- Would re-hire me if I received my Certification
(Administrative Assistant)
Burrell Insurance, Inc.
2019.02 - 2020.12
- Schedule appointments
- Coordinated and attended marketing events (Covid disrupted these events temporarily)
- Multiple phone lines
- Documentation Review
- Administration duties as assigned
- Hawksoft/Citizens
(Patient Advocate)
One Health Direct/Exemia Health
2018.08 - 2019.01
- Multiple phone lines (approx 900-1000 calls/day)
- Sold Orthopaedic braces
- Customer Service
(Unit Secretary in ICCU)
Northside Hospital Heart Institute
2016.09 - 2017.08
- Multiple phone lines (Extremely busy phone lines)
- Telemetry Monitoring
- Facility Scheduling
- Helping with patient’s needs
- Consults throughout the day with physician’s offices
- Ordering of supplies/special orders for patients/Work Orders
- Visiting patients throughout their stay, making sure they are happy and being contended to
- Service Recovery/Break downs
- HIPAA Laws
- Materials Management
- Updates on Job Board/Discharges/New Patients/Patients Procedures
- Medical Records Requests
(Administrative Assistant/Warehouse)
Nesco Resources (Temp Agency)
2016.01 - 2016.09
- Ordering of supplies
- Worked at Jagged Peak (Administrative Assistant/Warehouse)
- Filled work orders (invoicing and packing orders for shipment)
- Microsoft Excel
- Multiple phone lines
(Administrative Assistant)
Office Team (Temp Agency)
2015.03 - 2016.01
- Multiple phone lines
- Customer Service
- Medical Transcription
- Transcribed minutes for large meetings
- Filing for Stopa Law Firm
- Microsoft Excel
- Data Entry
(Office Manager/Front Desk)
St. John-Clark Pain Treatment
2012.01 - 2013.11
- Prepared rooms for therapist/before and after therapies
- Greeted and checked patients in and out
- Scheduled appointments
- Data entry
- Collections (mostly cash handling/insurance as well)
- Medical Records by Attorneys requests
- Personal Relations
- Multiple phone lines
- Kept up with patient and therapists satisfactions
- Attended weekly meetings with staff and accommodated their requests
(Administrative Assistant)
Burrell Insurance, Inc.
2005.03 - 2011.12
- Coordinated and attended marketing events
- Multiple phone lines
- Scheduling
- Documentation
- Data Entry
- Invoicing
Stay at Home Mother
2004.01 - 2005.03
- Home Schooled my eldest child (She Graduated her Sr
- Year)
- Sales Representative for Nutritional products/Mary Kay products
- Top Sales Rep for Tupperware my first year
(Vice President/Office Manager)
Bloomingdale Chiropractic Clinic
1991.01 - 2003.12
- Conducted employee education opportunities; developed appropriate training materials.
- Hiring/Evaluating/Training of new employees
- Coordinated and attended marketing events to promote practice growth (HCCA events).
- AR/AP, including payroll
- Insurance Verification
- Scheduling and keeping patients on their treatment regimen
- Multiple phone lines
- Performing therapies when needed; EMS/Ultrasound
- Dr
- Robinson was the President of the HCC so we were constantly involved with many events in Orlando
Education
Certification - Medical Billing And Coding ICD9
Ultimate Medical Academy
Tampa, Florida11.2008
Skills
- Dental Terminology
- HIPAA Compliance
- Professional Communication
- Phone Etiquette
- Patient Scheduling
- Office Organization
- Insurance Verification
- Payment Processing
- Electronic Charting
- Patient Care Coordination
- Appointment Scheduling
Certification
CPR Certification, 08/2025
Timeline
Dental Front Desk
Coast Dental and Orthodontics
2024.03 - 2024.07
Medical Front Desk/Admin. Asst.
All Florida Orthopaedics
2023.07 - 2023.11
Patient Access Representative-Bayview OBGYN
Woman’s Care
2023.02 - 2023.05
Medical Receptionist/Patient Care Coordinator
OPTUM Healthcare
2022.10 - 2023.02
Office Assistant/Scheduler
Safety Harbor Optical
2021.01 - 2021.04
(Administrative Assistant)
Burrell Insurance, Inc.
2019.02 - 2020.12
(Patient Advocate)
One Health Direct/Exemia Health
2018.08 - 2019.01
(Unit Secretary in ICCU)
Northside Hospital Heart Institute
2016.09 - 2017.08
(Administrative Assistant/Warehouse)
Nesco Resources (Temp Agency)
2016.01 - 2016.09
(Administrative Assistant)
Office Team (Temp Agency)
2015.03 - 2016.01
(Office Manager/Front Desk)
St. John-Clark Pain Treatment
2012.01 - 2013.11
(Administrative Assistant)
Burrell Insurance, Inc.
2005.03 - 2011.12
Stay at Home Mother
2004.01 - 2005.03
(Vice President/Office Manager)
Bloomingdale Chiropractic Clinic
1991.01 - 2003.12
Certification - Medical Billing And Coding ICD9
Ultimate Medical Academy
CPR Certification, 08/2025
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