Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Kimberly Robinson

Kimberly Robinson

S. Pasadena,FL

Summary

Motivated administrative assistant with a strong desire for advancement and a goal of utilizing knowledge, experience, and excellent communication skills. Dedicated to providing efficient administrative support, adept at managing multiple tasks and prioritizing deadlines. Possesses a strong attention to detail and a proactive approach, committed to contributing to organizational success by ensuring smooth operations and fostering positive relationships with clients and colleagues.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Dental Front Desk

Coast Dental and Orthodontics
03.2024 - 07.2024
  • Insurance Verification/Eligibility – Availity/UHC
  • Multiple Phone Lines/Fax/Scanning
  • Scheduling
  • Periodontal Charting
  • X-Ray Requests
  • Collections
  • Check patients in/out
  • Keep office clean and tidy
  • Dentrix

Medical Front Desk/Admin. Asst.

All Florida Orthopaedics
07.2023 - 11.2023
  • Scheduling for Multiple Physicians
  • We saw 300-400 patient daily
  • Insurance Verification
  • Athena EMR
  • Checking in/out Patients
  • MRI Scheduling and follow up
  • Collections (Cash, Credit, Checks)
  • MVA and WC cases
  • Multitasking
  • Medical Records
  • Scanning and documentation
  • Various other duties as assigned

Patient Access Representative-Bayview OBGYN

Woman’s Care
02.2023 - 05.2023
  • Multiple phone lines
  • Scheduling for multiple physicians
  • Insurance Verification (Availity, UHC) eClinical
  • Check-out
  • Scanning and documentation
  • Various other duties

Medical Receptionist/Patient Care Coordinator

OPTUM Healthcare
10.2022 - 02.2023
  • Multiple phone lines
  • Scheduling for multiple physicians
  • Insurance Verification (Multiple Insurance Plans) Availity, UHC….
  • Allscripts PM/EHR
  • Checking patients in and out
  • Hospital Follow-ups
  • Confirmation of patients appointments daily
  • Keeping patients on their visit regimen
  • Kept waiting room clean and tidy
  • Various other duties as assigned

Office Assistant/Scheduler

Safety Harbor Optical
01.2021 - 04.2021
  • Multiple phone lines
  • Scheduling and keeping the schedule completely full at all times
  • Pre-examination - ophthalmic testing
  • Insurance verification eClinical
  • Keeping the practice tidy and clean at all times
  • HIRED ON A TRIAL BASIS – He decided he was in more need of an Ophthalmic Assistant
  • Would re-hire me if I received my Certification

(Administrative Assistant)

Burrell Insurance, Inc.
02.2019 - 12.2020
  • Schedule appointments
  • Coordinated and attended marketing events (Covid disrupted these events temporarily)
  • Multiple phone lines
  • Documentation Review
  • Administration duties as assigned
  • Hawksoft/Citizens

(Patient Advocate)

One Health Direct/Exemia Health
08.2018 - 01.2019
  • Multiple phone lines (approx 900-1000 calls/day)
  • Sold Orthopaedic braces
  • Customer Service

(Unit Secretary in ICCU)

Northside Hospital Heart Institute
09.2016 - 08.2017
  • Multiple phone lines (Extremely busy phone lines)
  • Telemetry Monitoring
  • Facility Scheduling
  • Helping with patient’s needs
  • Consults throughout the day with physician’s offices
  • Ordering of supplies/special orders for patients/Work Orders
  • Visiting patients throughout their stay, making sure they are happy and being contended to
  • Service Recovery/Break downs
  • HIPAA Laws
  • Materials Management
  • Updates on Job Board/Discharges/New Patients/Patients Procedures
  • Medical Records Requests

(Administrative Assistant/Warehouse)

Nesco Resources (Temp Agency)
01.2016 - 09.2016
  • Ordering of supplies
  • Worked at Jagged Peak (Administrative Assistant/Warehouse)
  • Filled work orders (invoicing and packing orders for shipment)
  • Microsoft Excel
  • Multiple phone lines

(Administrative Assistant)

Office Team (Temp Agency)
03.2015 - 01.2016
  • Multiple phone lines
  • Customer Service
  • Medical Transcription
  • Transcribed minutes for large meetings
  • Filing for Stopa Law Firm
  • Microsoft Excel
  • Data Entry

(Office Manager/Front Desk)

St. John-Clark Pain Treatment
01.2012 - 11.2013
  • Prepared rooms for therapist/before and after therapies
  • Greeted and checked patients in and out
  • Scheduled appointments
  • Data entry
  • Collections (mostly cash handling/insurance as well)
  • Medical Records by Attorneys requests
  • Personal Relations
  • Multiple phone lines
  • Kept up with patient and therapists satisfactions
  • Attended weekly meetings with staff and accommodated their requests

(Administrative Assistant)

Burrell Insurance, Inc.
03.2005 - 12.2011
  • Coordinated and attended marketing events
  • Multiple phone lines
  • Scheduling
  • Documentation
  • Data Entry
  • Invoicing

Stay at Home Mother

01.2004 - 03.2005
  • Home Schooled my eldest child (She Graduated her Sr
  • Year)
  • Sales Representative for Nutritional products/Mary Kay products
  • Top Sales Rep for Tupperware my first year

(Vice President/Office Manager)

Bloomingdale Chiropractic Clinic
01.1991 - 12.2003
  • Conducted employee education opportunities; developed appropriate training materials.
  • Hiring/Evaluating/Training of new employees
  • Coordinated and attended marketing events to promote practice growth (HCCA events).
  • AR/AP, including payroll
  • Insurance Verification
  • Scheduling and keeping patients on their treatment regimen
  • Multiple phone lines
  • Performing therapies when needed; EMS/Ultrasound
  • Dr
  • Robinson was the President of the HCC so we were constantly involved with many events in Orlando

Education

Certification - Medical Billing And Coding ICD9

Ultimate Medical Academy
Tampa, Florida
11.2008

Skills

  • Dental Terminology
  • HIPAA Compliance
  • Professional Communication
  • Phone Etiquette
  • Patient Scheduling
  • Office Organization
  • Insurance Verification
  • Payment Processing
  • Electronic Charting
  • Patient Care Coordination
  • Appointment Scheduling

Certification

CPR Certification, 08/2025

Timeline

Dental Front Desk

Coast Dental and Orthodontics
03.2024 - 07.2024

Medical Front Desk/Admin. Asst.

All Florida Orthopaedics
07.2023 - 11.2023

Patient Access Representative-Bayview OBGYN

Woman’s Care
02.2023 - 05.2023

Medical Receptionist/Patient Care Coordinator

OPTUM Healthcare
10.2022 - 02.2023

Office Assistant/Scheduler

Safety Harbor Optical
01.2021 - 04.2021

(Administrative Assistant)

Burrell Insurance, Inc.
02.2019 - 12.2020

(Patient Advocate)

One Health Direct/Exemia Health
08.2018 - 01.2019

(Unit Secretary in ICCU)

Northside Hospital Heart Institute
09.2016 - 08.2017

(Administrative Assistant/Warehouse)

Nesco Resources (Temp Agency)
01.2016 - 09.2016

(Administrative Assistant)

Office Team (Temp Agency)
03.2015 - 01.2016

(Office Manager/Front Desk)

St. John-Clark Pain Treatment
01.2012 - 11.2013

(Administrative Assistant)

Burrell Insurance, Inc.
03.2005 - 12.2011

Stay at Home Mother

01.2004 - 03.2005

(Vice President/Office Manager)

Bloomingdale Chiropractic Clinic
01.1991 - 12.2003

Certification - Medical Billing And Coding ICD9

Ultimate Medical Academy

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Kimberly Robinson