Kimberly Robles
The Bronx,NY
Summary
.
Outgoing Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
11
11
years of professional experience
Work History
Office Supervisor
BakeMark
08.2024 - Current
- Directly manages 4 Customer Service Employees.
- Assist General Manager as appropriate and in report preparation.
- Directs the local accounts payable function, assuring coordination with central accounts.
- Local payroll reporting and maintain all payroll records.
- Maintain all personnel files.
- Assist Central Accounting in period close.
- Ensure compliance to administrative policy and procedures.
- Handle corporate request for information.
Buyer
BakeMark
04.2023 - 08.2024
- Managed Branch inventory levels within the established guidelines.
- Used the MARS forecasting module and appropriate NDS report to calculate order quantities.
- Prepared and placed purchase orders.
- Reviewed vendor confirmations for accuracy.
- Maintained accurate product and freight cost by performing timely and accurate cost maintenance in the NDS system.
- Maintained MARS purchasing data fields such as order fill %, lead-time, and order frequency to ensure the fill rate and inventory turn was achieved.
- Maintained communication with other departments such as sales, accounting, and warehouse to ensure proper inventory and cash flow.
- Discussed defective or unacceptable goods with management and sales to determine source of trouble and take corrective action.
Customer Service Representative
BakeMark
08.2022 - 04.2023
- Downloaded PS orders into NDS system after review and correction.
- Manually entered orders into NDS or PSP system.
- Reviewed and corrected Order File Status Report.
- Notified Sales Representative of item "outs".
- Ensured COA's and Spec Sheets were provided to customers as necessary.
- Daily invoicing of credit memos.
- Answered calls and directed to appropriate person.
- Researched customer, sales, and affiliate inquiries.
- Provided back up to Will-Call.
- Provided Sales Representative with vacation relief.
- Filed documents.
- Assisted Office Supervisor with back office duties as needed; such as cash handling and NDS data input.
Customer Service Representative
Metro OTC
08.2018 - 08.2019
- Made 100+ calls daily
- Interacted with members and answered all inquires.
- Responded to members concerns and complaints.
- Resolved all problems in a timely manner.
- Entered orders into system.
- Activated members cards.
- Processed member payments and issued refunds.
Phone Operator
Dial 7 Car Service
12.2013 - 01.2017
- Answered 100+ calls daily.
- Interacted with passengers and answered all inquiries.
- Responded to passengers concerns and complaints
- Researched trip information.
- Resolved all problems in a timely manner.
- Processed credit card payments and issued refunds for passengers.
Education
High School Diploma -
Jane Addams Vocational High School
The Bronx, NY06-1999
Skills
- Microsoft Outlook
- Order Entry
- Microsoft Word
- Bilingual
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Office Supervisor
BakeMark
08.2024 - Current
Buyer
BakeMark
04.2023 - 08.2024
Customer Service Representative
BakeMark
08.2022 - 04.2023
Customer Service Representative
Metro OTC
08.2018 - 08.2019
Phone Operator
Dial 7 Car Service
12.2013 - 01.2017
High School Diploma -
Jane Addams Vocational High School
Similar Profiles
ELLEN IRIZARRIELLEN IRIZARRI
Customer Service Representative at BakeMarkCustomer Service Representative at BakeMark
Hunter LogstonHunter Logston
Operations Supervisor at BakeMarkOperations Supervisor at BakeMark
Christopher BurnettChristopher Burnett
Outside Sales Representative at BakeMarkOutside Sales Representative at BakeMark