Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Rochette

Summary

Dynamic professional with extensive experience in customer service and project management, notably as a General Manager at Stacks Breakfast. Proven track record in enhancing team collaboration and driving business growth. Skilled in schedule management and adaptable to changing environments, ensuring exceptional service and operational efficiency. Dependable and trustworthy, committed to excellence.

Overview

33
33
years of professional experience

Work History

Uber Driver

Uber
06.2021 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
  • Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
  • Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.

Construction Project Manager

F & H Contractors
03.2014 - 01.2019
  • Directed day-to-day operational aspects of project and scope and monitored progress of construction activities.
  • Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
  • Put together estimates, specifications, and other project documents.
  • Held construction progress and regular status meetings with project team.
  • Ensured safety compliance by conducting regular site inspections and implementing necessary corrective actions.
  • Negotiated contracts with vendors and subcontractors for optimal cost savings on materials and services.
  • Thoroughly reviewed material proposals and negotiated contracts.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Communicated daily with vendors to keep project fully operational.
  • Improved project efficiency by streamlining communication between team members and stakeholders.

Food Server

Olive Garden
06.2007 - 08.2012
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Enhanced customer satisfaction by providing efficient and friendly food service.
  • Managed cash register accurately, ensuring proper handling of transactions and tips.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Mastered menu knowledge to provide accurate information and helpful suggestions to guests.

General Manager

Stacks Breakfast
08.1992 - 05.2004
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.

Education

No Degree - Criminal Justice

College of San Mateo
San Mateo, CA
06-1995

Skills

  • Schedule management
  • Excellent navigation
  • Customer service
  • Vehicle maintenance
  • Punctuality
  • Time management
  • Adaptability and flexibility
  • Dependable and trustworthy

Timeline

Uber Driver

Uber
06.2021 - Current

Construction Project Manager

F & H Contractors
03.2014 - 01.2019

Food Server

Olive Garden
06.2007 - 08.2012

General Manager

Stacks Breakfast
08.1992 - 05.2004

No Degree - Criminal Justice

College of San Mateo

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