Kimberly Rodgers
North Little Rock,AR
Summary
Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Custodian
East Arkansas Community College
06.2015 - 09.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Moved furniture for cleaning and set up for special events.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Reported damages and hazardous conditions to management for further action.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Operated buffers and burnishers to clean and polish floors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
Quality Assurance Inspector
Ledbetter Foods
10.2013 - 05.2015
- Communicated with production team members about quality issues.
- Kept detailed records of quality and imperfect products.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Removed imperfect products from shipment line.
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Collaborated with production staff to establish and meet quality standards
- Identified and documented quality discrepancies for management to develop resolutions.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Lifted materials up to 50 pounds for purpose of examination, transportation and storage.
- Oversaw machine operation and assembly personnel for compliance and adequacy.
Quality Control Inspector
Bellville Shoes
03.2011 - 09.2013
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Performed visual inspections and non-destructive tests where appropriate.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
- Examined products for imperfections and defects.
- Recorded inspection and test results on data sheets.
- Followed standard operating procedures for inspections and tests.
- Followed safety protocols while handling hazardous materials.
- Sampled products to verify compliance with standards
- Recommended architectural improvements, design solutions, and integration solutions.
- Provided feedback to production team regarding product quality.
Machine Operator
GSK Consumer Healthcare
04.2008 - 02.2011
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Compiled reports analyzing performance data and presented findings and results.
- Quickly shut down equipment in emergency situations following protocols.
- Replenished materials and supplies as needed to maintain production.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Kept detailed production records and identified hold-ups.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Customer Service Associate Cashier
Handy Foods
02.2006 - 01.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Set up new sales displays each week with fresh merchandise.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Answered questions about store policies and addressed customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
West High School
Sioux City, IA05.1985
Skills
- Time Management
- Work Orders
- Selling Skills
- Calm and Professional Under Pressure
- Safe Work Practices
- Guest Satisfaction
- Understanding Customer Needs
- Critical Thinking
- Cleaning and Sanitizing
- Modifications and Adjustments
- Attention to Detail
- Teamwork and Collaboration
Certification
- Great Dane Trailers Training - Mig Welding Certificate
Timeline
Custodian
East Arkansas Community College
06.2015 - 09.2023
Quality Assurance Inspector
Ledbetter Foods
10.2013 - 05.2015
Quality Control Inspector
Bellville Shoes
03.2011 - 09.2013
Machine Operator
GSK Consumer Healthcare
04.2008 - 02.2011
Customer Service Associate Cashier
Handy Foods
02.2006 - 01.2011
High School Diploma -
West High School
- Great Dane Trailers Training - Mig Welding Certificate
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