MS Office: Word, Excel, Outlook
Kimberly Rodriguez
Office Admin, Data Entry & Customer Care Specialist
Visalia,CA
Summary
Motivated and hardworking individual with 5+ years of experience in customer care, admin work and data entry who thrives in fast-paced environments. Works independently, with minimal supervision, and pitches in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures with ability to adapt quickly and efficiently to new roles.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Dani Blain Real Estate
Visalia, CA
12.2017 - Current
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisor's work calendar and scheduled appointments, meetings and vacation.
- Executed record filing system to improve document organization and management.
- Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
- Participated in weekly meetings with management to discuss department updates and strategies.
- Accurately tracked and recorded customer interactions in CRM platform.
- Answered average of 25-75 calls, emails and faxes per day, addressing customer inquiries, solving problems and maintaining client relations
Lead Cashier
Cotti Foods
Visalia, CA
02.2016 - 03.2017
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Learned duties for various positions and provided backup at key times.
Education
Associate of Science - Data Analytics
College of Sequoias
Visalia, CA 01.2022 - Current
Skills
Customer Relationship Management
Sales expertise
Professional and mature
Database Management
Office administration
Administrative support
Scheduling
Data Entry
Accomplishments
- Achieved high school diploma while maintaining a 40-hour work week and community volunteer
- Hired at 18 as the youngest employee to work at the #1 Real Estate Team in CA
- Recognized as top Inside Sales Representative 12 times from 2018-2020
Software
Google Drive: Sheets, Docs, Slides
CINC Database
Timeline
Associate of Science - Data Analytics
College of Sequoias
01.2022 - Current
Customer Care Specialist
Dani Blain Real Estate
12.2017 - Current
Lead Cashier
Cotti Foods
02.2016 - 03.2017