Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kimberly Rodriguez

JURUPA VALLEY,CA

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Northgate Market
02.2023 - 10.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Customer Service Associate

Clothing Shop
07.2021 - 12.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.

Education

High School Diploma -

Eleanor Roosevelt
Eastvale California
07.2020

Skills

  • Workflow Management
  • Quality Assurance
  • Complaint Resolution
  • Team Building and Leadership
  • Problem-Solving

Languages

Spanish
Full Professional

Timeline

Customer Service Manager

Northgate Market
02.2023 - 10.2023

Customer Service Associate

Clothing Shop
07.2021 - 12.2022

High School Diploma -

Eleanor Roosevelt

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Kimberly Rodriguez