Kimberly Rodriguez

• Improved patient satisfaction by implementing innovative home health care programs and services.
• Enhanced patient care by developing and implementing individualized home health care plans.
• Connected elderly or disabled residents with specialized services such as transportation assistance or home health care providers.
• Championed patient rights and advocated for their needs, resulting in enhanced satisfaction with the home health care experience.

• Reconciled processed work by verifying entries and comparing system reports to balance numbers.
• Inspected account books and recorded transactions.
• Ensured timely approval of invoices by monitoring outstanding items and following up with approvers as needed.
• Streamlined bookkeeping procedures to increase efficiency and productivity.
• Entered figures using 10-key calculator to compute data quickly.
• Assessed data and information to verify entry, calculation, and billing code accuracy.

• Assist our community and help resolve inquiries empathetically, accurately, and on time

• Become and remain knowledgeable about client’s products and community standards

• Make well-balanced decisions and personally driven to be an effective advocate for our community

• Strong interpersonal skills, verbal and written communication skills, and most importantly empathy

• Display a strong bias to doing what’s right for our community in supporting the client’s mission

• Investigate and resolve issues that are reported on clients’ sites such as requests for account support and reports of potentially abusive content

• Respond to user inquiries with high quality, speed, empathy, and accuracy

• Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users

• Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site

• Enforce the Client’s Terms of Use by carefully monitoring reports of abuse on the site

• Review the reported content within agreed turnaround times and standards of quality

• Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.
• Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Provided mobility assistance such as walking and regular exercising.
• Assisted with end-of-life care.
• Followed nutritional plans to prepare optimal meals.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Monitored vital signs and reported any abnormalities to medical professionals promptly.
• Coordinated meal planning based on dietary requirements and preferences, contributing to optimal nutritional intake for each patient.

• Developed and implemented improvements to pharmacy organization system.
• Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
• Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
• Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
• Counted, measured and compounded medications following standard procedures.

• Utilized adhesive labels and other materials to package items.
• Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
• Received, segregated and stored orders in safety keeping cabinets to organize and maintain complete stock and inventory.
• Maintained a clean and organized work environment, promoting safety and productivity.

• Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
• Adapted and adjusted patient medication dosages to optimize effectiveness and improve overall patient behavior.
• Performed intake triage, vitals and assisted patients with mental health screenings.
• Educated patients on mental health coping strategies, equipping them with tools for successful management of their conditions outside of the clinical setting.
• Worked with patients to provide emotional support and closely monitor potentially dangerous changes to behavior.
• Maintained a clean, safe, and therapeutic environment by adhering to proper infection control practices and following established safety protocols.
• Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.